The property boasts a great location and impressive interiors, making it appealing for couples and families. Some guests appreciated the warm hospitality and quick room service. However, multiple reviews highlighted serious issues like poor room cleanliness, malfunctioning amenities, and unsatisfactory food quality. Reports of rude staff, inadequate maintenance, and unfulfilled promises regarding included services were also common. Overall, the experience varied significantly, leaving many feeling let down despite glimpses of potential.