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Surya Palace Colony, Meerut
16 Ratings, 13 Reviews
Reviews Summary
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Guests shared a pretty rough experience at this property, highlighting non-functional air conditioning and poor hygiene. The food received major complaints, described as tasteless and overpriced. Service was noted as lacking, with unhelpful staff and issues like missing complimentary breakfast. The location is remote and hard to access, raising safety concerns. While a few mentioned polite staff, overall cleanliness, and maintenance were major letdowns. Many agreed it’s not worth the price for what’s offered.
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Bad ex
Worst experience no ac working even they didn't have generator also whole night we have slept in our car
Room: Deluxe
Property location is ok
Food was not good. Room not good. Room smell was not good not hygiene
Room: Classic (2X)
Live on MRT736 has replied on Fri Oct 22 16:27:48 IST 2021
We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best facilities. Regards, ivy
High rates and poor + very bad service
B hut hi bekar service rhi, receptionist ko argument krne ka shok h, jbki uske hotel ka room and food dono hi maha bakwaas. Ye mere last stay the is hotel me, aaj tk main e isse bekar hotel nhi dekha. Service 1000 wall and food 500 wala taste 50 wala. Very feasting about this hotel and service.
Room: Classic (2X)
Very costly at this price and also remote location
soloAccording to service, location and room quality price should not be more than rs 1000. Remote location, one will not find any vehicle easily to go back to city. Not at all recommended for family. Very unsafe, almost in forest, with no shops in 1 km range. Hotel person first also denied my complimentary breakfast then they give me only one paratha even i have paid for complimentary breakfast.
Room: Classic (2X)
Live on MRT736 has replied on Fri Jul 30 13:02:04 IST 2021
Hi, aman! we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time regards, amelia.
Terrible Stay
Wastage of money, no breakfast provided by the hotel, but breakfast charges included by my side.
Room: Classic (2X)
Live on MRT736 has replied on Wed Jul 28 16:21:08 IST 2021
Hi, hoshiyar. We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, richard
A good experience
It was a good experience of my stay at this hotel ,hotel staff was good and polite , proper hygiene was maintained in hotel.
Room: Classic (2X)
Live on MRT736 has replied on Sun Jan 12 07:33:39 IST 2020
Appreciate your positive rating, Himanshu Siwach! We do take pride in catering to our guest's needs the best way we can. Keep this love coming) regards, Sagar
Average Hotel
Newly built Hotel. Poor hospitality.
Room: Deluxe (3X)
Live on MRT736 has replied on Mon Nov 11 12:49:06 IST 2019
Hi Saurav, we are extremely sorry that your experience did not match your expectations with us. This is on us and we would love to know how can we make it better for you. Please feel free to reach out to us over our direct contact handles. Regards, Shreya!
Hotel staff so lazy
Room was dirty and towels not available till check out
Room: Classic (2X)
Live on MRT736 has replied on Mon Oct 14 18:53:56 IST 2019
We are sorry for the trouble, Vivek! We've marked a note for the experience you had with us and we'll put in our best efforts to enhance your experience with us. Wish you a great day ahead:) Regards, Sagar.
Room
Room is not same as given in the booking time.
Room: Classic (2X)
Live on MRT736 has replied on Mon Sep 30 17:13:09 IST 2019
Sorry for the discommode, harsh! We understand that we were not able to live up to your expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Amit
Good staff
Everything is ok but cleanliness are normal.
Room: Classic (2X)
Live on MRT736 has replied on Sun Sep 29 07:18:37 IST 2019
Hi, Mohd Salman! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon again with a pleasant experience. Regards, Pravin
An isolated Hotel without basic amenities
businessThis Hotel is situated on bypass Road where you dont get any conveyance, neither does the Hotel staff helps in it. Flush not working, no dustbin in room, tv not working, wifi has pathetic connectivity, no hand towels, no bathroom sleeper, food is too expensive, noisy due to party in Hotel. In short don't choose this Hotel.
Room: Classic (2X)
Live on MRT736 has replied on Sat Sep 28 10:19:19 IST 2019
Hey Gunender, we are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Sagar
Terrible Stay
Location was good but third class Hotel
Room: Classic (2X)
Live on MRT736 has replied on Wed Sep 25 18:56:49 IST 2019
We are sorry for the trouble, Priyank! We've marked a note for the experience you had with us and we'll put in our best efforts to enhance your experience with us. Wish you a great day ahead :). Regards, Sagar.
Improve facilities
Just improve facilities and services
Room: Classic (2X)
Live on MRT736 has replied on Mon Sep 02 19:41:55 IST 2019
Hi, harsh! Delighted to See you liked our services. Keep this love coming) regards, Rachit
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