We travelled with our parents and kids (4 adult and 2 kids). The experience was terrible and we were trapped in false advertisement on MakeMyTrip website which could be a collusion of hotel management and MakeMyTrip team. MakeMyTrip trip offered us combo package which included a large room with 2 queen beds and 2nd standard room with 1 queen bed. Checking the pics it looked complete as our children’s are teens. When we reached hotel we were given two standard room with 1 queen bed and. We were told we would provide an additional mattress for each room. Checking the room it was 11.15sqmt room, no place to add extra bed and there was cramped space to put a mattress. I was stunned, when I showed the pics of large room I was told, this is a premium room. To save the night I negotiated and paid extra 1000 to change one of the room and save the night. Now the hotel....,, the hotel is located in mid of a old residential area with a very narrow street going to hotel, always keep gos on to reach. It is filthy hotel with incompetent staff. The bathroom doors are flimsy thin. The toiletries were broken. Used the shower and knob came in our hands. Room has no drawer, no dressing no cupboard. Dharmsala. What was good is the air conditioning was working well and their kitchen had good cook so we eat tasty food. It was pricy but I won’t complain. I am pleased on my complaint MakeMyTrip issued me voucher for 1000 which I paid additional to the hotel. So finally my agony on MakeMyTrip is what was the due diligence done before advertising such a substandard hotel on its website? I can expect hotel to cheat us but booking through reputed company like MakeMyTrip should safeguard us. Hope I am able to save other family ftom such disasters.