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Review Of Hotel The Lowell

Vesu, Surat | 4.9 km drive to Surat International Airport

    User Rating & Reviews

    • everyone
    • couple
    • solo
    • business
    • family
    2.9
    Average

    46 Ratings, 16 Reviews

    excellent
    15%
    very good
    24%
    average
    20%
    poor
    15%
    bad
    26%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 5
    • 5
    • 3
    • 5
    • 3
    • 2
    • 2
    • 4
    • 2

    Rating Categories

    • Location2.8
    • Cleanliness3.1
    • Value For Money2.3
    • Facilities2.2
    • Checkin Experience2.6
    • Wifi2.6
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    Review Summary

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    The property has a central location that's appreciated by many guests, along with cleanliness and supportive staff. However, numerous reviews highlight issues like hot water availability, unpleasant odour from usable water, poor room maintenance, and small room sizes. Guests also mentioned inconsistent service and missing basic amenities, leading to mixed experiences overall.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    solo

    The hotel is very well clean and the only issue that hot water is not available due to some technical issue The hotel is very well clean and the only issue that hot water is not available due to some technical issue.

    Travel Month: Jul 2025

    Room: Hotel The Lowell

    2.0

    Poor Stay

    couple

    Location wise Good. Hospitality wise Below Average. Usable Water is with some unpleasant odour. Missed few basic things while preparing room.

    Travel Month: May 2025

    Room: Hotel The Lowell

    2.0

    Poor Stay

    biranchi p.business

    Room size is like bathroom size. No proper response. No facility. No tea no breakfast facility available

    Travel Month: Jan 2025

    Room: Hotel The Lowell

    1.0

    Terrible Stay

    anshu d.

    Room was not cleaned blanket and bedsheet were in worst condition toilet was not cleaned properly no basic service was provided before asking ! ac remote was not available in room ! no water bottle was there in the room !

    Travel Month: Dec 2024

    Room: Hotel The Lowell

    4.0

    Good Stay

    arti s.couple

    The location of the hotel was center of the vesu. Property is very neat and clean. Staffs are very supportive.

    Travel Month: Nov 2024

    Room: Hotel The Lowell

    • user photos
    • user photos
    • user photos
    3.0

    Average Stay

    shihab m.

    Wasn’t what i expected. Bed sheets weren’t cleaned. The room wasn’t available at check in time. Just overall not what i was expecting.

    Travel Month: Dec 2024

    Room: Hotel The Lowell

    1.0

    The hotel was not safe for corporate travler and food fesility was not there. .

    rohit j.solo

    The hotel not safe and police raid could be there not for a corporate employee. . I hope your team may understand i mean. . .

    Travel Month: Jun 2024

    Room: Hotel The Lowell

    1.0

    Terrible Stay

    ahasas.couple

    Very bad experience electrical fitting, shower, flush each n every thing was terrible not maintained at all leakage in ac. Terrible experience everything was broken electrical fitting, sanitary fitting, flush was not working, water leakage in ac

    Travel Month: Mar 2024

    Room: Hotel The Lowell

    2.0

    Poor Stay

    s s.loyalty-icon

    Room size is small

    Travel Month: Feb 2024

    Room: Hotel The Lowell

    • user photos
    5.0

    Excellent Stay

    dilip b.

    Rooms are cleans and comfortable and staff service are also good.

    Travel Month: Jan 2024

    Room: Hotel The Lowell

    1.0

    Horrible

    punit a.family

    It was a very bad experience over there. Room was not clean. Bathroom has no hot water facility. Whole booking it was shown all the facility is included

    Travel Month: Dec 2023

    Room: Hotel The Lowell

    1.0

    Very bad staff management

    qureshi s.business

    Worst experience never come again in this hotel staff was worst in in this hotelwater shortage no management nhi thing was there

    Travel Month: Jul 2023

    Room: Hotel The Lowell

    4.0

    good

    bhavesh.couple

    the hotel was good, best location, best service and room was also good, facilities were also good, thank you 😊. ok

    Travel Month: May 2023

    Room: Hotel The Lowell

    5.0

    Excellent Stay

    vivek m.

    It's comfortable and convenient. Staff are also good in service. And overall good experience at lowell hotel. I didn't click any images.

    Travel Month: May 2023

    Room: Hotel The Lowell

    1.0

    Very poor

    shubham h.family

    Staff was not responding, the manager was missing the whole time and in one of our rooms the ac was not working

    Travel Month: May 2023

    Room: Hotel The Lowell

    3.0

    JUST A STAY

    dr.ajayakumar s.family

    room is good. no room boy. no any other helpers or help. reception is very poor. only for sleep. rate is reasonable.

    Travel Month: Apr 2023

    Room: Hotel The Lowell

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