The property boasts a great location and beautiful surroundings, with friendly and helpful staff. However, multiple guests highlight issues with cleanliness, such as insects in rooms, dusty linens, and poor water quality. Maintenance is lacking, with broken window locks and faulty air conditioning. While some found the service attentive and rooms stylish, others described the experience as subpar with poorly maintained facilities and a lack of essential amenities. Overall, it's a mix of decent service against significant cleanliness concerns.