Upon arrival, I was extremely disappointed to find the property in very poor condition, which was not at all reflected
• The hotel appeared to be under renovation, which was not disclosed at the time of booking.
• The TV was not working.
• Blankets were not washed/clean.
• There was no mirror in the washroom.
• Telecom facility was missing; for any service or order, I had to personally go to the reception.
• The washroom was in terrible condition
• The restaurant was closed / not accessible, making it impossible to avail basic food services.
I had booked the hotel while traveling with two senior citizens and two infants, and these conditions made the stay extremely difficult. Due to the lack of basic amenities and unhygienic conditions, I had no option but to check out within 3 hours of checking in.
This experience was highly disappointing and far from what was promised on your platform.