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Review Of Hotel Shiva Palace

Sivasagar, Sivasagar | 960 m drive to Sibsagar Town Railway Station

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.9
    Average

    66 Ratings, 29 Reviews

    excellent
    11%
    very good
    24%
    average
    26%
    poor
    20%
    bad
    20%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 5
    • 4
    • 5
    • 4
    • 1
    • 1
    • 1
    • 2
    • 3

    Rating Categories

    • Location3.6
    • Cleanliness3.2
    • Value For Money2.4
    • Food2.7
    • Security3.7
    • Facilities2.4
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    Review Summary

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    Guests appreciate the clean rooms and friendly staff, noting the tasty food as a positive highlight. However, many have faced issues with poor maintenance, such as dirty bathrooms, old linens, and inadequate amenities. Service inconsistency and rude behavior from some staff have also been mentioned. While some enjoy the hospitality, the overall experience varies significantly among guests.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    arnab s.family with 2 kids

    Clean rooms and excellent room service. Food is also so tasty and really liked the behavior of the staff.

    Travel Month: Apr 2025

    Room: Executive Room

    Hotel Shiva Palace has replied on Sat Oct 25 09:04:53 IST 2025

    Dear Mr. Arnab, Thank you so much for your kind words! We’re thrilled you enjoyed your stay with us. Your appreciation means a lot to our team, and we can’t wait to welcome you back for another memorable experience. Warm regards, Hotel Shiva Palace Team

    1.0

    Worst ever hotel stay experience in assam

    debasish d.business

    Most 3rd class hotel rooms and service, don’t want to stay again here, breakfast was horrible even food quality inside hotel was worst

    Travel Month: Nov 2024

    Room: Non AC Deluxe room

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    1.0

    Terrible Stay

    manash b.

    The stay was horrible, the bathroom was so dirty. Even gave a dirty bedsheet. Tv was not working. Not provided complementary tea bags. It was my worst experience

    Travel Month: Nov 2024

    Room: Non AC Deluxe room

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    3.0

    Average Stay

    jitu m.business

    Service is good, but rooms wall is out dated, should white wash, switch board behind tv is out of order, room number 311, might other rooms may be same condition

    Travel Month: Oct 2024

    Room: Non AC Deluxe room

    1.0

    Bad hospitality

    rinkumoni b.business

    Booked for a room with king size bed but they offered me a twin bed room. While asking hotel told me they don’t have available rooms.

    Travel Month: Jul 2024

    Room: Executive Room

    3.0

    Its average.

    seemanta j.family

    Room wall has water seepage. Room was blocked and suffocated. Staff were nice. Foods are not upto mark. No amenities available except a water bottle and shop.

    Travel Month: Apr 2024

    Room: Non AC Deluxe room

    • user photos
    2.0

    Poor Stay

    jonali m.

    That hotel lied about hot water facility. We had to pay some more amount to get a room with geyser.

    Travel Month: Feb 2024

    Room: Non AC Deluxe room

    1.0

    Terrible Stay

    pooja s.

    The hotel staff was not supportive. The non ac rooms have no geyser, no connection to reception, very bad stay

    Travel Month: Jan 2024

    Room: Non AC Deluxe room

    1.0

    Terrible Stay

    tapan.loyalty-iconbusiness

    Worst experience in case of service and hotel as well

    Travel Month: Dec 2023

    Room: Executive Room

    3.0

    Average Stay

    rituraj d.loyalty-icongroup

    Excellent management, super nice staffs and very punctual. Being that I'm not one of those who is disrespectful to security guards, but yesterday I experienced worst behavior of them over there. I'll request to the authority people just to teach some manner's to them. Bedsheet, duvets, mattresses etc are very clean. Bt bathroom condition is not good. Basin tap is not working in room no 319u.

    Travel Month: Dec 2023

    Room: Non AC Deluxe room

    4.0

    Good Stay

    sourav.loyalty-icon

    Clean n humble staff n good food

    Travel Month: Oct 2023

    Room: Executive Room

    3.0

    My stay at shiva palace

    partha p.family

    Rooms are small without having proper facilities. Dirt was prominent particularly in the toilets. There was no provision for drivers. However staff members were amicable and helpful which made our stay comfortable. .

    Travel Month: Aug 2023

    Room: Non AC Deluxe room

    4.0

    I booked as non ac but need to book for a ac room. Room was good and mainly staff is very good due to corporative in nature

    partha d.solo

    Excellent experience with staff, food and room service. Hotel is totally clean and helpful in nature.

    Travel Month: Jul 2023 (3-Night Stay)

    Room: Non AC Deluxe room

    2.0

    Poor Stay

    mridul d.

    I booked one delux room for 4 persons in hotel shiv palace. I found very bed exp. The hotel was cleaned but very bed smelling. Belongings of rooms were not provided earlier. After repeatedly called they provide hot water, soaps, etc. The rooms were very dirty. The room service is also very lazy. After called many times they provide. I need one extra mattress which was very dirty. The blankets were also very dirty. Very bed experience. Took rs 4100. For room which was not upto the mark.

    Travel Month: Mar 2023

    Room: Non AC Deluxe room

    2.0

    Poor Stay

    deepjyoti d.

    Not so good. Room was not as per standard

    Travel Month: Mar 2023

    Room: Executive Room

    1.0

    Worst hotel

    upendra.family

    Verry poor all amenities and all rooms and all sounding and also car parking terrible

    Travel Month: Mar 2023

    Room: Non AC Deluxe room

    4.0

    Good

    praveen b.family

    Hotel food was very good and his staff behaviour is very nice and property is very clean and hygiene

    Travel Month: Mar 2023

    Room: Non AC Deluxe room

    3.0

    Hygiene

    bidyut b.solo

    The hotel needs to upgrade its hygeine standards. Deal was not value for money. I repented my stay in that hotel

    Travel Month: Dec 2022

    Room: Non AC Deluxe room

    5.0

    Excellent Stay

    shubhomoy p.

    Very good experience. Quite big room. Clean. Our bathroom had pillar on a side which other rooms may-not have. Otherwise clean. Buffet breakfast was very very good. Good location. Walking distance to astc bus stand. Good restaurants nearby incl kfc and us pizza. Would like to visit again to hotel shiva palace, sivasagar again. Yes would refer to friends. Yes

    Travel Month: Nov 2022

    Room: Non AC Deluxe room

    3.0

    2000 plus rent and non ac rooms. Not so comfortable.

    ujjal c.business

    Rent is too higher and after paying rent got non ac rooms. Not impressed

    Travel Month: Nov 2022

    Room: Non AC Deluxe room

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