The property has faced criticism for unclean rooms and poor hygiene, with dirty bathrooms and linens frequently mentioned. While some guests praised the staff for being friendly, many reported inadequate service and outdated facilities. Complaints about charging for services like hot water and Wi-Fi, along with mix-ups in room bookings, added to the negative experience. Food quality received mixed reviews, with some finding it good and others unsatisfactory. Overall, past guests emphasize a lack of value for money.