Very poor experience, washroom was so dirty. Service is also not up to the mark. No water given while check in. Breakfast also served in room with two limited options. I requested for additional paratha for which they said it’s chargeable.
Hotel Shanti Niketan by Nexottel has replied on Fri Jun 27 17:04:10 IST 2025
Dear Guest,
We sincerely apologize for the inconvenience you faced during your stay. Your feedback is very important to us and we regret that we couldn't meet your expectations.
Cleanliness and service are top priorities for us, and we’ll be reviewing this incident with our housekeeping and service teams to ensure it doesn’t happen again. Regarding breakfast, we follow a set menu policy but we understand your concern and will work on improving guest communication and flexibility.
We truly value your feedback and hope you'll give us another chance to provide a better experience in the future.