You need to ask for everything, like towel, drinking water, parking area and the room itself. They first denied to provide the room stating the room is not available. I had to get mm t involved to get the room. And all this happening at 12am midnight when i had called before hand to get their confirmation on phone. Room was not clean, bedsheets were dirty, all the taps were leaking, washbasin waste water was leaking all over the floor. We booked it only to get 2 hours of quick nap, and they were kind enough to provide harrasment and frustration as complementary. Note: all the negative reviews are genuine, but we still booked because we wanted a quick stop. Room was cheap as well, so 'itne poise me itna hi milega'