Cockroaches in the room – I found multiple cockroaches in the room, which is highly unacceptable and unhygienic.
Damp rooms – The room had a persistent damp smell and the walls were visibly wet, indicating poor maintenance.
Broken tap and rusted basin – The bathroom had a broken tap, and the basin was severely rusted, making it difficult to use.
Broken doors – The doors were damaged and difficult to close or lock securely.
No working TV – Despite the listing mentioning the availability of a television, there was no functional TV in the room.
Non-functional lift – The lift was out of order, forcing guests to use the stairs, which was especially inconvenient and difficult given the condition of the hotel.
Taken for granted Room Service - This lack of service was both inconvenient and frustrating, as I was unable to fully enjoy my stay, especially when staying at a hotel of your reputation. I believe that basic amenities like room service are a fundamental part of the experience, and the absence of it was an unexpected letdown.
Water logged bathrooms - I was appalled to find the bathroom waterlogged, with a clogged drain that caused significant inconvenience. Additionally, I discovered dead cockroaches floating in the water, which was both unsanitary and disturbing.