The property has some good reviews regarding the staff's behavior and cleanliness, with guests appreciating the friendly service. However, many faced issues like non-functional lifts, poor room conditions, and unfulfilled promises regarding breakfast and amenities. There were complaints about inadequate management, with the reception often unattended and a lack of basic utilities like WiFi and TV. Some guests also noted discrepancies in the location and overall maintenance, leading to a disappointing experience.