Guests primarily noted that the property offers spacious rooms, but faced significant issues with cleanliness and maintenance. Many reported bad experiences with customer service, especially regarding long wait times and unresponsive staff. The ongoing renovation led to dust and discomfort, and basic amenities like working AC and a functioning TV were often lacking. Breakfast options were limited and unappetizing, leaving several guests dissatisfied with their stay. Overall, hygiene and service quality were major concerns.