I recently booked a room for one night through MakeMyTrip and had a very disappointing experience.
1. Unprofessional Staff Behavior:
As soon as we arrived, the elderly staff member at the reception started asking unnecessary and uncomfortable questions like “Where are you coming from?”, “What is the purpose?”, “Where is your luggage?” — even after showing a confirmed MMT booking.
This made us feel very awkward and unwelcome.
The staff also took our photos without properly explaining why. This was uncomfortable and felt completely unprofessional.
3. Poor Room Quality:
The room was not up to the mark.
The bed was uncomfortable, the maintenance was poor, and overall it didn’t match the listing shown on MMT.
It felt like we were the only guests in the entire property, which made the experience even worse.
Overall, this stay was very disappointing. I hope the management improves staff behaviour, ensures guest privacy, and maintains the rooms properly. Not recommended.