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Review Of Hotel O Ripple Mall0123401234

Piplod, Surat | 6.3 km drive to Surat International Airport

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    3.0
    Good

    182 Ratings, 89 Reviews

    excellent
    16%
    very good
    24%
    average
    26%
    poor
    14%
    bad
    20%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 4
    • 4
    • 2
    • 1
    • 4
    • 1
    • 3
    • 2
    • 3

    Rating Categories

    • Location4.1
    • Cleanliness3.2
    • Room3.3
    • Food2.3
    • Hospitality3.1
    • Value For Money3.3
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    Reviews Summary

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    The property struggles with cleanliness, as many guests report unkempt rooms filled with bad odors, dirty washrooms, and pest issues like cockroaches. Reception service is noted to be unwelcoming, with complaints about extra charges and denied bookings. While some reviews mention good room decor and a decent location, the overall sentiment leans toward dissatisfaction, with repeated mentions of poor housekeeping and the lack of promised amenities like complimentary breakfast. Guests were left frustrated and unimpressed.

    Sort by:

    Positive first
    2.0

    Poor Stay

    adarsh k.solo

    No drinking water. No food option, dirty bedsheets and towel. only location is good. nothing else is good.

    Travel Month: Jul 2025

    Room: Classic

    2.0

    Very bad odours and smells in bathroom and in the room also

    kirankumar j.loyalty-icon

    Too much bad amell / odours in the room. Washroom was also in extremely bad condition. Extremely dirty and pathetically smelling. Black spots and dirty walls of washroom were visible and which makes it clear that the housekeeping in extremely bad. Overall it was really a dirty and terrible experience.

    Travel Month: Jul 2024

    Room: Classic

    3.0

    Breakfast not included

    manish s.loyalty-icon

    In case you decide to book this Hotel - be ready to face an angry frowning receptionist who will tell you that THEY DON'T ACCEPT BOOKINGS. Although that's only a ploy to extract more money from you because they are very much a part of OYO and can they see the details of booking, amount paid etc. ALSO, ALTHOUGH MENTIONED, BREAKFAST IS NOT INCLUDED. Don't even bother to ask for it and be ready to pay for it.

    Travel Month: Apr 2024

    Room: Classic

    4.0

    Good

    anurag m.

    Speaking of the room, it was immaculately clean and tastefully decorated. The bed was incredibly comfortable, and the amenities provided exceeded my expectations. I particularly appreciated the attention to detail, from the plush bathrobes to the complimentary toiletries.

    Travel Month: Apr 2024

    Room: Classic

    1.0

    Terrible Stay

    samundar s.

    After check in the hotel & providing with keys, the moment i enter my room(433, i was just about to vomit. The bathroom's door was kept open & the whole room was stinking like smell which was coming from bathroom. The floor felt like it was not mopped from past few months. Overall the trip to this hotel was nightmare for me.

    Travel Month: Dec 2023

    Room: Classic

    1.0

    Charge extra money at time of check-in

    rahul s.

    When i reached hotel for check in they asked for extra money inr 280 and complained about makemytrip booking policy. Cockroaches were there in room, pillow cover were old and dirty. Overall experience was poor.

    Travel Month: Aug 2023

    Room: Classic

    2.0

    Not clear bedroom & toilet bathroom

    nimesh p.

    Pahle jo room diya gaya tha us-me ac mes e pani leakage ho rah a tha. Doosra room diya us-me window nahi thi. Or bedroom bathroom toilet clean nahi the or smell aa rahi thi room mes e. Suffocation ki problem ho rahi thi. . Sub bandh bandh hai or room b 6ote size k hai.

    Travel Month: Jun 2023

    Room: Classic

    1.0

    Terrible Stay

    ilyas k.loyalty-icon

    hotel takes extra money to give checkin in the middle of the night and no one is there to hear you out.

    Travel Month: Jun 2023

    Room: Classic

    2.0

    Average service and room quality

    tapan v.loyalty-icon

    While i had booked via mmt, i was asked to pay an additional rs 128 coz the amount i paid to mm t did not suffice their minimum pricing. I did not have the time to fight so had to let that go. The rooms were stinking and they just gave 1 water bottle of 500ml as complementary. Did not provide regular water. Was ok for the price but not great service.

    Travel Month: May 2023

    Room: Classic

    3.0

    Not proper attique

    ronak p.solo

    I booked. When i went for a check in, the manager made a weird face and then asked about my check out time ( before asking for a check in detail, and then said that your booking is not showing in the system. I said check again, i had booked 3 days ago with full payment. Then he said yes.

    Travel Month: Apr 2023

    Room: Classic

    Hotel O Ripple Mall has replied on Wed May 31 16:13:54 IST 2023

    We are extremely sorry to hear about this, Ronak Patel! We are working hard to deliver great service experience each time when someone visits our hotel. Looking forward to enhancing your experience with us. Regards, Sapna

    2.0

    Didn't allow checkin and asking for additional money on check in

    ravi s.loyalty-iconfamily

    had to wait for 3 hrs before I could enter property as this is an OYO hotel and they said that if book then u have to pay additional money. bcs the tarrif u paid is less. so i had to pay a tariif of per room per night to enter the property. rooms given were without window and TV doesn't work.

    Travel Month: Jan 2023

    Room: Classic

    • user photos
    • user photos
    • user photos
    4.0

    Easy checkin

    jinayk g.

    Rooms are ok not bad it was nice

    Travel Month: Dec 2022

    Room: Classic

    2.0

    Poor Stay

    vigneshkumar d.

    Room not clean. Not proper response and paint smell also in room

    Travel Month: Nov 2022

    Room: Classic

    1.0

    Terrible Stay

    karma b.

    confirmed my stay and when i reached the hotel oyo did not give me the hotel as they mention it was full.

    Travel Month: Nov 2022

    Room: Classic

    1.0

    Charged extra rs. 600 at hotel.

    rahul s.couple

    Rooms were filled with cockroach, washroom not clean.

    Travel Month: Nov 2022 (3-Night Stay)

    Room: Classic

    1.0

    Asked for extra money

    pinkesh r.business

    They asked for extra money saying they stopped booking where as they should not accepted our booking.

    Travel Month: Oct 2022

    Room: Classic

    4.0

    Good Stay

    mayank g.

    4

    Travel Month: Oct 2022

    Room: Classic

    3.0

    Average for buisness travellers not suitable for family.

    vishnu s.business

    Cleanliness is not appropriate there are lots of cockroaches in the room. Room service take lots of time to deliver the food.

    Travel Month: Sep 2022

    Room: Classic

    • user photos
    • user photos
    • user photos

    Hotel O Ripple Mall has replied on Thu Nov 03 14:39:39 IST 2022

    Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! regards, no-ah

    2.0

    Poor Stay

    praveen k.business

    This hotel very bad. No bed sheet changed, i booked hotel but he's taken extra charges. He said we not get booking.

    Travel Month: Aug 2022

    Room: Classic

    3.0

    Average stay

    tejas s.loyalty-icongroup

    It looks new and good in property pictures, but actually property it old. So it is not as good as we see in pictures. They did not give a single water bottle as a compliment. Dth was not working in my room. I would recommend it only if you are looking for budget stay near dumas road location.

    Travel Month: Aug 2022

    Room: Classic

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