Guests highlighted a few good aspects like friendly and helpful staff, comfortable rooms, and a great location near the airport. However, many reviews pointed out serious issues such as poor cleanliness, lack of basic amenities like water and AC, and unprofessional management. There were complaints about unexpected extra charges, rude behavior from staff, and rooms not matching the advertised standards. Overall, while the service was good at times, the majority of feedback stresses significant room for improvement.