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You are booking hotel for more than 30 days

Review Of HOTEL GRAND SM REGENCY0123401234

Bada Bazar, Darbhanga | 4.8 km drive to Darbhanga Airport (DBR)

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.9
    Average

    241 Ratings

    excellent
    15%
    very good
    25%
    average
    22%
    poor
    14%
    bad
    23%

    Last 10 Customer Ratings (Latest First)

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    • 1

    Rating Categories

    • Location3.9
    • Cleanliness3.3
    • Room3.3
    • Food3.3
    • Hospitality3.3
    • Value For Money3.2
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    Reviews Summary

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    The property has received numerous complaints regarding cleanliness, with many guests noting dirty rooms, unwashed towels, and unsatisfactory bathroom conditions. There have been reports of inadequate service, including unresponsive staff and poorly maintained amenities like AC and TV. While some reviews mentioned good location and decent food options, the overwhelming sentiment reflects a need for significant improvements in hygiene and service quality. A few guests did highlight helpful staff and reasonable food pricing, but these positives are overshadowed by the general dissatisfaction.

    1.0

    wrist service and sta

    satish k.solo

    dirty room and towels, blanket bedsheet no room service all ataf fully drunk very bad experience..

    Travel Month: Jan 2025

    Room: Standard Room

    3.0

    Average Stay

    sanu.family

    The hotel is almost on its way to closed, No T V Connection , VERY DUTTY, SHORT Staff, VERY UNCOMFORTABLE STAY

    Travel Month: Dec 2024

    Room: BUSINESS CLASS

    1.0

    Very bad

    roshni y.business

    The photos are deceiving and the hotel is in no way a 3 star hotel. All the rooms are damp and dingy, with paint falling off and leaking taps and showers. The first room i was given had damp walls, the second room had rats running all over with a mouse hole in the wall next to the bed. The third room had leaking showers and taps with constant water flow and slippery floor

    Travel Month: Nov 2024

    Room: Standard Room

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    5.0

    Excellent Stay

    family

    Thank you so much very much Grand SM Regency I am very happy with your service you welcomed my family with great love Thank you so much very much Grand SM Regency I am very happy with your service you welcomed my family with great love

    Travel Month: Oct 2024

    Room: BUSINESS CLASS

    • user photos
    2.0

    Very poor hotel

    sameer m.business

    Very poor hotel and not good service food not available i recommend please no one saty in hotel

    Travel Month: Sep 2024

    Room: Standard Room

    1.0

    Terrible stay ever

    kunal k.business

    Staffs were all drunk, no lock in room, rooms were full dirty, no water, no intercom, rooms and blanket full of dust

    Travel Month: Aug 2024

    Room: BUSINESS CLASS

    2.0

    Poor Stay

    sanam d.family

    I wouldn’t recommend staying at this hotel. There are significant cleanliness issues, the washroom is in poor condition, there is insufficient staff, and the rooms are below standard. Additionally, there is no food or restaurant available, and the tv wasn't working. Overall, very bad experience.

    Travel Month: Aug 2024

    Room: Standard Room

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    1.0

    Terrible Stay

    ankit a.business

    Very bad condition room. Chai, pani, khana kuch v nahi hai. Tv, a/c, wi-fi, bathroom sab baht bura ha-lat me hai

    Travel Month: Jul 2024

    Room: BUSINESS CLASS

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    4.0

    Good service

    abhijit r.family

    All things are good u request u all kindly do regularly cleanliness and provide dustbin as well

    Travel Month: Jun 2024

    Room: BUSINESS CLASS

    4.0

    Good for overnight stay in darbhanga

    vijay k.solo

    Nice place to stay. Rooms spacious and maintained. Well ventilated space. Staff well behaved. Food court nearby. 20 minutes away from airport. Reasonable price shops nearby.

    Travel Month: May 2024

    Room: BUSINESS CLASS

    2.0

    Poor experience

    bhavesh j.solo

    Location was good but there was issue of cleanliness. Ac was terrible.

    Travel Month: Apr 2024

    Room: BUSINESS CLASS

    1.0

    It's very poo

    shraddha s.family

    The cleaning in the hotel was not at all, the toilet was also bad, the hand wash was not kept there, the wash room was also very bad the ac was not working, the lift only works on the 2nd floor parayant, it does not go there. The price of the hotel is very high the road to the hotel is also and no wifi, car parking is common. Over-all everything is bad.

    Travel Month: Apr 2024

    Room: BUSINESS CLASS

    4.0

    Good Stay

    sajid a.loyalty-iconbusiness

    Staying is good but not much hygienic, food is normal. Location is good near by station. Amenities average, services is good.

    Travel Month: Apr 2024

    Room: BUSINESS CLASS

    1.0

    Pathetic hotel condition & never ever book this hotel

    tinku b.business

    Hotel was very unhygienic staff was very rude. No electricity back-up was there. If power cut happen then you should be stay in the dark. Hotel room was very unclean. Dont expect any service as they denied. I will never book this hotel. If you want book then please e be very careful. You will see cockroach everywhere in the room & wash room

    Travel Month: Mar 2024

    Room: BUSINESS CLASS

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    2.0

    Worst stay

    raju s.business

    Location is ok, no food services and amenities were too poor smelling room old dirty bedsheet, dust all around room and table chair. It's was terrifying stay in hotel. Big no

    Travel Month: Feb 2024

    Room: BUSINESS CLASS

    1.0

    Aap jaoda guest kitne aate hai kitne jate hai jo complain krna hai kr do

    randhir g.

    Staff behaviour very poor no response taken also breakfast not given. Kindly black list this hotel from mmt

    Travel Month: Feb 2024

    Room: Standard Room

    1.0

    Creepy hotel; should be blocked by mm

    yashh t.business

    Creepiest hotel i have been to. Came for corporate booking as it was a mm t biz assured hotel. However, it is not at all a hotel to stay in. Messed up rooms without basic necessities; no electricity; only guest in the entire building. Request mm t to block such properties

    Travel Month: Feb 2024

    Room: Standard Room

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    2.0

    Bad service. Please look another property.

    ritesh k.business

    Bad service. No towels, no water bottle. Everything is chargeable. Personally i suggest to property owner, to improve your services.

    Travel Month: Jan 2024

    Room: BUSINESS CLASS

    1.0

    Terrible Stay

    mohan r.

    Terrible hotel. Room is stinking. Don't book this hotel. Room is pethatic.

    Travel Month: Jan 2024

    Room: BUSINESS CLASS

    1.0

    Terrible Stay

    neeraj s.

    The room was direct washroom was dirty and the bedsheet had stains nothing was given like shampoo shower gel. *dirty

    Travel Month: Dec 2023

    Room: BUSINESS CLASS

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