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Review Of Hotel Galaxy Grand

Name: Hotel Galaxy Grand
Address: 29-B, Jopling Road, Near Dainik Jagran Chauraha, Lucknow, 226001, IN
Rating: 3.6

Butler Colony, Lucknow

User Rating & Reviews

everyone
group
couple
solo
business
family

3.6

Very Good

147 Ratings, 43 Reviews

excellent

33%

very good

27%

average

18%

poor

12%

bad

11%

Last 10 Customer Ratings (Latest First)

Rating Categories

Location3.7
Cleanliness3.4
Room3.5
Food2.9
Hospitality3.0
Value For Money3.3

We are using generative AI to show you summarised user review

Review Summary

The property boasts a great location that visitors appreciate, making it easily accessible to key spots. Guests also highlight the cooperative staff and decent food options. However, some reviews mention issues like cleanliness, with dirty linen and bathrooms being a common complaint. Another area of concern is the limited breakfast menu and subpar room service.

Sort by:

Positive first

2.0

Poor Stay

ravindra k.business

Talking about Hotel Galaxy, the hotel was fine, the room was also fine but the room service in the room was not good and the morning breakfast was also not good,

Travel Month: Oct 2025

Room: Super Deluxe

2.0

Substandard

s m.family with 1 kid

The only good thing about the hotel is its location. Apart from this, I found the hotel & its amenities & services as below average. The linen & blanket were dirty. The bathroom had its drain clogged, plus there was a lizard in the bathroom. Overall, my experience with this hotel was not good. Would definitely not consider this hotel for my future stay.

Travel Month: Sep 2025

Room: Super Deluxe

5.0

Excellent Stay

abhinav c.solo

very nice hotel good location good food ample parking good and courteous staff centrally located

Travel Month: Jul 2025

Room: Deluxe

Hotel Galaxy Grand has replied on Tue Sep 02 21:18:03 IST 2025

Dear Guest, We are happy to hear you had a positive experience at Hotel Galaxy Grand! We value your input and encourage you to let us know more details about your experience with us. Warm Regards Md Waris Reservation Manager Hotel Galaxy Grand

5.0

Excellent Stay

shadab m.

This is amazing hotel and room so clean and spacious and staff very clean and supportive n well mannered it was so good staying in galaxy grand

Travel Month: Jul 2025

Room: Suite Room

Hotel Galaxy Grand has replied on Tue Sep 02 21:19:34 IST 2025

3.0

west of money

neelam.business

according hotel price hotel not good all about area poor and dirty not clean room properly and staff behaviour is good .

Travel Month: Jul 2025

Room: Super Deluxe

Hotel Galaxy Grand has replied on Sat Jul 26 19:38:51 IST 2025

Hello Ms. Neelam, Thank you for bringing this to our attention. We’re sorry to hear that you had a negative experience with us. We take customer feedback very seriously and are working hard to make sure that this doesn’t happen again in the future. Please accept our sincerest apologies for any inconvenience this may have caused. Warm Regards Reservations Hotel galaxy Grand

4.0

Good Stay

sagar g.couple

Room amenities are good, Staff are soo polite and food is also good Separate parking also available

Travel Month: Jun 2025

Room: Deluxe

Hotel Galaxy Grand has replied on Sat Jul 26 19:48:04 IST 2025

2.0

Two star.

pintu s.couple

We check in a room . Commode flush was not working. They give us an other room. Bathroom ceiling was dripping . There were no amenities in bathroom . Only a small soap was. there..Fridge was not working. Our food spoilage’s.. There were limited item in breakfast menu. They served mango fruity instead of fruit juice.

Travel Month: May 2025

Room: Deluxe

Hotel Galaxy Grand has replied on Sat Jul 26 19:39:53 IST 2025

Hello Mr. Pintu, Thank you for bringing this to our attention. We’re sorry to hear that you had a negative experience with us. We take customer feedback very seriously and are working hard to make sure that this doesn’t happen again in the future. Please accept our sincerest apologies for any inconvenience this may have caused. Warm Regards Reservations Hotel galaxy Grand

5.0

Excellent Stay

couple

experience was excellent staff was very polite and cooperative room was neet and cean room size was shirt

Travel Month: Mar 2025

Room: Deluxe

Hotel Galaxy Grand has replied on Fri Apr 04 20:49:00 IST 2025

2.0

Poor Stay

raghuwar s.family

Booked the most expensive top of the line room at the rate of almost double of the room which got for stay cheapest bottom of the line

Travel Month: Feb 2025

Room: Super Deluxe

Hotel Galaxy Grand has replied on Wed Feb 26 18:48:58 IST 2025

Hello Mr. Raghuwar Sambyal, I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. Let’s get on a call and address this ASAP. We truly value your Feedback. Please contact us

2.0

Not a pleasant stay

pradip s.business

Stayed for a night only. Room was on 3rd floor roadside but very small outside view as the toilet occupying 70% of the facade. A typical fragrance smell was there which was too strong. No proper restaurant. Mosquito in the room. Disturbing loud tv noise late in the night.

Travel Month: Feb 2025

Room: Deluxe

Hotel Galaxy Grand has replied on Wed Feb 26 19:00:04 IST 2025

“Thank you for bringing this to our attention. We’re sorry to hear that you had a negative experience with us. We take customer feedback very seriously and are working hard to make sure that this doesn’t happen again in the future. Please accept our sincerest apologies for any inconvenience this may have caused.”

5.0

best price

binta p.family

Best location near Hazratganj. Booked this for my parents, they loved it ✅. Good breakfast, nice rooms!

Travel Month: Feb 2025 (3-Night Stay)

Room: Super Deluxe

Hotel Galaxy Grand has replied on Wed Apr 23 16:03:12 IST 2025

3.0

Average Stay

shakti m.

the hotel was with basic amenities…although in a good area. had to call 2-3 times to get additional pillows / towels etc. the toilet faucet was leaky thus wetting the whole toilet

Travel Month: Feb 2025

Room: Super Deluxe

Hotel Galaxy Grand has replied on Wed Apr 23 16:04:11 IST 2025

3.0

Average Stay

amit r.

Mosquitoes were he there in the room. Charged for water bottle.

Travel Month: Feb 2025

Room: Deluxe

Hotel Galaxy Grand has replied on Wed Feb 26 18:56:53 IST 2025

Hello Mr. Amit Rathi, Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.” Warm Regards Reservation Hotel Galaxy Grand.

4.0

Good hotel

nitin c.

family

Good neat and clean hotel. Have very basic breakfast but fresh and delicious. Staff is cooperative and made out stay comfortable

Travel Month: Feb 2025

Room: Deluxe|Super Deluxe

Hotel Galaxy Grand has replied on Fri Apr 04 21:16:05 IST 2025

4.0

Good Stay

indradeo v.couple

Better location for me. Property is good. Food is everage. Staff is good. Services are good. Required amenities are available

Travel Month: Feb 2025

Room: Super Deluxe

Hotel Galaxy Grand has replied on Wed Feb 26 19:03:27 IST 2025

Dear Guest, Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again! Warm Regards Reservation Md Waris Hotel Galaxy Grand

3.0

Average Stay

ravi k.

Staff are good, maintained the room well. Only issue faced with hot water. Water is not hot in the shower & shower water not forceful enough.

Travel Month: Feb 2025

Room: Deluxe

Hotel Galaxy Grand has replied on Wed Feb 26 19:07:42 IST 2025

Hi Mr. Ravi, We are happy to hear you had a positive experience at Hotel Galaxy Grand! We value your input and encourage you to let us know more details about your experience with us. Warm Regards Reservations Hotel Galaxy Grand

5.0

Nice stay

ankit b.solo

Good experience with this hotel. The staff and food were good. Even it is very easily approachable. 5 stars to them

Travel Month: Sep 2024

Room: Deluxe

Hotel Galaxy Grand has replied on Wed Feb 26 19:10:16 IST 2025

Dear Mr. Ankit, We are happy to hear you had a positive experience at Hotel Galaxy Grand! We value your input and encourage you to let us know more details about your experience with us. Warm Regards Reservations

4.0

Good location and rooms

sushant p. loyalty-icon

family

The location of the hotel is good. Easily approachable from most tourist places. Breakfast is available though limited menu items. Rooms were small compared to the price. Service was good and the rooms were clean.

Travel Month: Oct 2023

Room: Deluxe

Hotel Galaxy Grand has replied on Wed Feb 26 19:12:43 IST 2025

Dear Guest, We are happy to hear you had a positive experience at Hotel Galaxy Grand ! We value your input and encourage you to let us know more details about your experience with us. Warm Regards Hotel Galaxy Grand Reservations

3.0

Average Stay

atul d.

Travel Month: Sep 2023

Room: Deluxe

Hotel Galaxy Grand has replied on Wed Feb 26 19:15:29 IST 2025

2.0

Experience

narendra k.business

Room was dirty, lenin was not clean, bathroom was dirty and tap was not working, toilet door was unable to lock.

Travel Month: Aug 2023

Room: Deluxe

Hotel Galaxy Grand has replied on Wed Feb 26 19:18:52 IST 2025

Hello Mr. Narendra, Thank you for bringing this to our attention. We’re sorry to hear that you had a negative experience with us. We take customer feedback very seriously and are working hard to make sure that this doesn’t happen again in the future. Please accept our sincerest apologies for any inconvenience this may have caused. Warm Regards Reservations Hotel galaxy Grand

Review Of Hotel Galaxy Grand

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