1. Cleanliness: The hotel should be spotless in all areas, including guest rooms, bathrooms, lobbies, and dining areas.
2. Comfort: Beds should be comfortable, and amenities like pillows and linens should enhance the overall sleep experience.
3. Service: Staff should be friendly, attentive, and willing to go above and beyond to accommodate guests' needs.
4. Location: The hotel should be conveniently located near attractions, restaurants, and public transport.
5. Amenities: Quality amenities such as a fitness center, pool, spa, and complimentary breakfast can enhance the stay.
6. Value for Money: The experience should match or exceed the price paid, offering great value.
7. Atmosphere: The overall ambiance of the hotel should be inviting and pleasant.
8. Food and Beverage Options: On-site dining options should offer a variety of quality food and beverage choices.
9. Wi-Fi and Technology: Reliable and fast internet access is essential for both leisure and business travelers.
10. Safety and Security: The hotel should have proper safety measures in place to ensure guest security.