The Fern Leo Resort & Club, Junagadh, Gujarat

The Fern Leo Resort & Club, Junagadh, Gujarat has replied on Fri Sep 05 15:34:55 IST 2025

Dear Mr. Basiya, We're delighted to read your positive feedback about your experience staying with us. It's wonderful to know that you appreciated the cleanliness of our rooms and the cooperative nature of our staff. We always aim to provide the highest standard of service to our guests. We're particularly pleased that you enjoyed the food and the location, and that overall, you had a very good experience. We strive to ensure satisfaction for all our guests, so it's very reassuring when we hear directly from you about how successful we've been in achieving that goal. We're looking forward to welcoming you back in the future. Your satisfaction serves as our motivation to continue providing the level of service that you experienced. We appreciate your positive feedback and we're looking forward to your next visit. Thanks & Regards Vivek Dubey General Manager

The Fern Leo Resort & Club, Junagadh, Gujarat has replied on Fri Sep 05 15:35:12 IST 2025

Dear Mr. Mehta, We are thrilled to know that your stay with us was to your satisfaction. Our team continuously strives to ensure that guest needs and comforts are prioritized. It is wonderful to know that you appreciated the service provided by our staff and also liked our food offerings. Your note on our proximity to the rope way and the view of the Girnar Mountain adds to the delightful experiences we strive to provide our guests. We are delighted that our wide range of facilities like the clubhouse and badminton court have positively contributed to your stay. Your feedback is very valuable, as it helps us better our services and facilities. Looking forward to hosting you again for another memorable stay with us. Thanks & Regards Vivek Dubey General Manager

The Fern Leo Resort & Club, Junagadh, Gujarat has replied on Sun Aug 24 18:39:38 IST 2025

Dear Mr. Charania, We're really sorry to hear about your unfavorable experience at reception during your check-in. We understand how unsettling it can be to be kept waiting, especially when schedules are tight. We aim to provide efficient services to our guests, and clearly, we fell short this time. We would like you to know that we take this feedback seriously and will ensure such delays do not happen in the future. It’s certainly not reflective of the quality of service we strive to offer. We appreciate you taking the time to bring this to our attention. We hope this incident will not deter you from choosing to stay with us again in the future. Thanks & Regards Vivek Dubey General Manager

The Fern Leo Resort & Club, Junagadh, Gujarat has replied on Thu Aug 21 00:57:51 IST 2025

Dear Guest , We're thrilled to hear that you had an enjoyable stay at Fern Leo Junagarh. Your praise about the excellent service in terms of our food, ambience, and cleanliness certainly made our day. We aim to provide top-notch service in all aspects, and it's heartening to see that you recognized and appreciated our efforts. Your comments will definitely be shared with the entire team, as it undoubtedly serves as a great motivation for them. As a valued guest, your feedback is extremely important to us. We will strive to continue to provide this high level of service consistently and look forward to welcoming you back in the not-too-distant future. Should you have any other recommendations or suggestions that would enrich your next visit, please feel free to share. Thanks & Regards Vivek Dubey General Manager

The Fern Leo Resort & Club, Junagadh, Gujarat has replied on Tue Aug 19 23:23:18 IST 2025

Dear Mr. Ayer, We're thrilled to hear that you enjoyed your stay with us and appreciated the beauty of both our location and property. It's fantastic to hear that our luxury amenities contributed to a wonderful experience for you. Also, it's encouraging to know that our service and staff met your expectations. Your positive feedback motivates us to continue to excel in our hospitality. We look forward to your next visit and promise to provide an even better experience. Thanks & Regards Vivek Dubey General Manager

The Fern Leo Resort & Club, Junagadh, Gujarat has replied on Sat Aug 16 00:13:31 IST 2025

Dear Mr. Chaudhary, We're thrilled to read your feedback and know that you enjoyed the discounts made available for the resort. It's always our mission to offer the best value deals for our customers, so we're glad we hit the mark for you. We're committed to keep providing our guests with great deals and seamless booking experiences. Don't hesitate to check out our platform for more special offers and amazing deals, plus enriching travel experiences. We're always here to help you create memorable travel stories! We look forward to serving you again. Thanks & Regards Vivek Dubey General Manager

The Fern Leo Resort & Club, Junagadh, Gujarat has replied on Mon Aug 11 21:03:42 IST 2025

Dear Ms. Parmar, We're thrilled to hear that you enjoyed your stay with us! It's always great to know that our guests find our services excellent and our rooms comfortable. We're especially pleased that you loved our rooms which offer clear views of the amazing mountains cape. It's indeed a special experience that we love offering our guests. We look forward to warmly welcoming you back soon and hope to provide another memorable stay. Thanks & Regards Vivek Dubey General Manager

The Fern Leo Resort & Club, Junagadh, Gujarat has replied on Fri Sep 05 15:35:24 IST 2025

Dear Ms. Goswami, We are thrilled to hear that your experience with us was amazing, and you appreciated our location. It's great to know that you were satisfied with the hygiene maintained and the cooperation provided by our staff. Indeed, the entire teams are driven by providing exceptional service to all our esteemed customers like you. We are also delighted to know that you loved your stay with us. Encouraging reviews like yours inspire us to work even harder and exceed our guest's expectations. Your recommendation to others is much appreciated and we take this as a compliment. We hope to have the pleasure of welcoming you back soon! Thanks & Regards Vivek Dubey General Manager

The Fern Leo Resort & Club, Junagadh, Gujarat

Dear Ms. Chauhan, We genuinely appreciate your thoughtful advice about crafting a detailed hotel review. You're absolutely right that such feedback plays a decisive role in helping other travelers to make informed decisions. Not only does it benefit those considering visiting our hotel, but it also enlightens us, the hotel staff, about what we are doing right and where we could improve. We acknowledge that details about rooms, amenities, staff, and location services are crucial in painting a realistic image of what we deliver. We also agree that balanced commentary, appreciating the positive experiences while constructively highlighting areas for improvement, is most beneficial. We always strive to offer an enjoyable and memorable experience to every guest. Your advice helps us understand the factors that could ensure customer satisfaction, and for that, we are truly grateful. Future and returning guests will undoubtedly benefit from your insights, allowing us to continuously refine our services. Thanks & Regards Vivek Dubey General Manager

The Fern Leo Resort & Club, Junagadh, Gujarat has replied on Mon Jul 21 21:46:47 IST 2025

Dear Mr Yasmin Jiwani, It's rewarding to read your glowing review about our hotel and restaurant. We're elated to learn you found the food and service to your liking. Your kind words about Ms Vasima and Ms Radhika will most definitely be passed on. They will be pleased to acknowledge your recognition of their efforts. We appreciate the positive vibes and wishes you've sent our way, as we constantly strive toward success, underpinned by the satisfaction and happiness of our guests like you. We're eagerly waiting for your next visit to provide another memorable stay and dining experience. Ghanshyam Joshi Front Office Manager

The Fern Leo Resort & Club, Junagadh, Gujarat

Dear Ms. Jiwani, It's great to hear such positive feedback regarding your stay at our resort! It’s always a pleasure to hear praises related to the cleanliness and comfort in our rooms as well as the quality of our food. We're delighted that you had an outstanding experience with our staff, especially Archana, Dipak, Sanjay, Abir, and Nazir. They surely are some of our gems who make sure your stay is nothing less than perfect. Your appreciation will definitely be conveyed to them as it certainly boosts their confidence. It's reviews like this that help us maintain our standards and continue to strive for perfection. Looking forward to having you again and assure you of an even better experience in the future. Thanks & Regards Vivek Dubey General Manager

The Fern Leo Resort & Club, Junagadh, Gujarat has replied on Mon Jul 14 13:29:07 IST 2025

Dear Ms Deepika Goswami, We're delighted to hear that you had such a fantastic stay with us and we appreciate your recognition of our dedicated team. Ms Archana, Ms Vasima, Mr Rahim, and Mr Vivek will certainly be pleased to receive your wonderful feedback. It's particularly great to know that our helpful staff were instrumental in ensuring a wonderful experience for you. We strive to deliver the highest level of service and it's wonderful to see our efforts resonated during your stay. It truly means a lot for our team to hear our guests are recommending us, and it boosts our morale greatly. We look forward to welcoming you back soon. Ghanshyam Joshi Front Office Manager

The Fern Leo Resort & Club, Junagadh, Gujarat has replied on Mon Jul 21 21:23:22 IST 2025

Dear Mr Kishan Rabari, We are over the moon to hear about your fantastic experience. It's great that you appreciated our serene locale, and found it convenient for your travels. Knowing that you enjoyed our meals and found them diverse speaks volumes of our culinary team's efforts in preparing superb meals. Your comments regarding our staff's helpfulness, tidy rooms, and well-kept facilities are greatly appreciated too. We always strive to deliver our guests a comfortable stay, and we're more than pleased to know that we achieved this during your visit. Lovely to hear that you highly recommend us. We look forward to the pleasure of welcoming you back in the future. Remember, you always have a home away from home here with us. Thanks & Regards, Ghanshyam Joshi Front Office Manager

The Fern Leo Resort & Club, Junagadh, Gujarat has replied on Wed Jun 18 23:24:14 IST 2025

Dear Valuable Guest, We appreciate your detailed review and are pleased to hear that you enjoyed the property's location and the food we provide. Your recommendations for the dinner and breakfast is indeed a boost for us. We have taken your feedback about room service and housekeeping seriously and will ensure necessary improvements are made. The missing toiletries and non-functional fridge in your room are absolutely not up to our standard and we assure you that this will not be repeated. We acknowledge the delay during checkout and lack of assistance with the luggage. Your concerns will be addressed promptly to enhance our service efficiency. Our team continuously strives for better guest experiences and your feedback helps us immensely in this regard. Please do give us another chance to make up for this and we will ensure a seamless stay for you. Ghanshyam Joshi Front Office Manager