Property is 4 kms away from temple, its on the highway, literally no means of transport available, a rare auto person stops by but asks for rs 250 - rs 300 to take you near to temple, property is 9 kms from railway station, no restaurants available, landlines are always dead, u can't reach receptionists for anything, i requested for a kettle, the care take brought me one, but it was all rusted from inside, and maybe it was an unused kettle for a very long time, after sometime tiny cockroaches started coming out of them, like at-least 15-20 tiny roaches, i couldn't even call the reception to complain so i just, placed the kettle out side far off from my room, while i stayed, there was some power cut issues, and maybe the property doesn't have back-up generators. Room is quite spacious and decent, elegant room has a balcony and refrigerator, only negatives were the transportation issue, kettle, power cut, no restaurant and telephone not working.
Hotel Scintilla
Thank you for taking the time to share your detailed feedback about your recent stay with us. We sincerely regret the inconveniences you faced and truly value your honest review, as it helps us identify areas where we must improve.
We are sorry to hear about the challenges you experienced with transportation, the condition of the kettle, and the lack of telephone connectivity during your stay. We have already addressed these matters with our team — ensuring our equipment is properly maintained, replacing the faulty kettle, and checking our internal communication systems to avoid such issues in the future.
We also understand the difficulty caused by the limited transportation options in our location. While we are situated close to the highway for easy road access, we will work on providing guests with better information and support for local travel arrangements.
Regarding the power cuts, we apologize for the inconvenience and will explore reliable backup solutions to ensure a more comfortable experience for our guests.
On a positive note, we are glad you appreciated the spaciousness and comfort of the room, including the balcony and refrigerator facilities.
Warm Regards
Akansha