I only gave 1 star because it’s a newly opened hotel — otherwise, the service was worse than a basic lodge.
At check-in, I asked for a doormat and towel. The towel came at 3 PM, but the doormat never arrived. I had to walk out of the wet washroom directly onto the room floor, which became dirty and slippery.
Four hours later, the AC started leaking like a waterfall — it was as if someone had opened a tap. After 2 more hours, I was shifted to another room, where the washroom didn’t even have a working light. They can brought a new bulb but they didn’t .
The final blow: I requested a water bottle through room service, and even after 2 hours, no one delivered it. When I went down to the reception, all the staff — waiters, receptionist, and others — were chatting casually. When I asked about the water, they just said,
“Now that you’re down here, you can take it yourself.”
I was honestly shocked by this level of unprofessionalism.
The staff, service, and management were absolutely pathetic.
I strongly do not recommend this hotel to anyone. Total waste of money and peace.