I recently stayed at dr. Utham and had a mixed experience. The food was excellent, and i thoroughly enjoyed the culinary offerings. However, i was disappointed with the cleanliness of the extra bed provided. Despite requesting for an extra bed, it was not well-maintained. Additionally, i was surprised to find that the hotel charged us a 'room maintenance fee' despite the online platform offering a discounted price. This was not clearly communicated, and i felt it was unfair. Overall, while the food was great, the hotel needs to work on maintaining cleanliness standards and transparency in their pricing.
D.R Utthama, Nellore - AM Hotel Kollection has replied on Wed Feb 12 04:45:07 IST 2025
Dear Vijay,
Thank you for sharing your experience. We're glad to hear you enjoyed the culinary offerings during your stay. However, we sincerely apologize for the issues you encountered with the cleanliness of the extra bed and the lack of clarity regarding the room maintenance fee. Your feedback is valuable, and we will ensure it is addressed to improve our services and communication. Thank you for bringing these matters to our attention.