The property is situated in a colony, looks more like slums. There was no reception, no front desk, no service. The host showed utmost reluctance when i checked in. No soap no towel (provided soap on demand. The room is tin shed super basic room. I checked out of my own opening the exit gate. The restaurant is at least 7 minutes of walk away. I did not like the "don't give attitude" of the host.
Araku Nest Resort has replied on Thu Nov 07 23:42:17 IST 2024
Dear DEBARSHI SARKAR,
Thank you for sharing your feedback with us. We’re truly sorry to hear that your stay didn’t meet your expectations and for any inconvenience you encountered.
We are a cozy property that aims to offer a comfortable and homely experience, and we’re continuously working on improving our amenities and services. I apologize if our check-in process and communication came across as anything less than welcoming. Your feedback about the room setup and availability of essentials is helpful, and we’re making adjustments to ensure a smoother experience for all future guests.
In terms of our location, we’re nestled within the beautiful Araku Valley community, providing guests with a tranquil setting. We realize this setting may not appeal to everyone, and we’re taking steps to better communicate our location and amenities to ensure it aligns with guest expectations.
Thank you again for your insights, and we hope you’ll give us an opportunity to make things right on a future visit.
Warm regards,
Vamsi Krishna
Host, Araku Nest Resort