We booked a honey suite, check in time was 12pm and they couldn't get the room ready till 3:40pm, then it was a special birthday occasion so we got the room decorated from their reference, then the ac stopped working suddenly at 9pm and it didn't work it next day 1pm, all this time we requested to switch to a new room while suffocating in the unventilated room, the receptionist does not know how to talk and We were given a new room which was a downgrade from the one we paid for, for which no compensation was made, at last the 2nd room we were allotted also had issues in the ac vents and we could inhale the smoke from ciggeretes from some other room. We would not recommend this property as the staff is highly inefficient, untrained and unprofessional
Aceotel Select Aria,Bhopal - A Luxury Boutique Hotel has replied on Tue Sep 02 02:51:50 IST 2025
Dear Valued Guest, Greetings from Aceotel Hotels, Bhopal. Thank you for taking the time to share your valuable feedback. Please accept my sincere apologies for the issues that you faced during your recent stay with us. Your review has been discussed in an appropriate forum and I assure you we are working diligently to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Regards
Shivam Deshmukh
Revenue Executive
For any Query please visit www.aceotel.com