Currency
INR
You are booking hotel for more than 30 days
Gold Valley, Lonavala
Terrible Stay
Review for: 3BHK Aurelia Luxury Villa with Pvt Pool... (Lonavala) Actual Experience: We booked the Aurelia Luxury Villa but were called by the owner just one day before arrival. We were told the Aurelia property was damaged and were pressured to move to their alternative, "Cascade Villa." The Nightmare at Cascade Villa We had no other option, as finding a last-minute property for a family with children and an elderly mother was impossible. The alternative property, Cascade Villa, was absolutely horrible. Location: It is situated in a horrible, remote, and difficult-to-access location. Maintenance & Cleanliness: The villa was a "house of insects" and severely lacked maintenance. Safety & Security: There were no functional locks on any bathroom doors. Basic Amenities: Water was constantly leaking (water coming), indicating poor plumbing. Staff: The caretaker was a young boy, appearing to be only 15-17 years old, which is unacceptable for guest service and responsibility. Final Verdict: Do not risk booking the Aurelia Villa, as you may be subjected to a last-minute switch to an unacceptable and unsafe property like Cascade Villa. The owner's conduct was completely unprofessional, leaving us helpless.
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