The Fern, Vadodara

The Fern, Vadodara has replied on Wed Oct 15 13:18:55 IST 2025

"Dear Vandana Deswal, It's good to know that you found our room cleanliness and food up to your satisfaction. We always strive to provide pleasant experiences to our guests. However, the incident involving a cockroach truly falls short of the standards we aim for. Be assured, this matter will be tackled head-on. Immediate pest control actions are already being executed, and we're reinforcing our regular cleaning routines too. Furthermore, we will train our staff better to vigilantly detect and remove such issues before our guests' arrival. We're eager to make things right. Know that we value your feedback, which helps us improve and deliver top-notch services. We hope you would give us another chance to serve you better. Regards Vinay Goyal Room Division"

The Fern, Vadodara has replied on Wed Oct 15 13:19:02 IST 2025

"Dear Jaydip Sureja, We are so glad that you enjoyed your stay at our hotel. It's wonderful to know that you found our location convenient and rooms clean. Your comments about the good food and supportive staff just made our day! Your positive remarks are extremely motivating for us to continue providing excellent hospitality. We strive to consistently deliver exceptional service, so we look forward to serving you again. Regards Vinay Goyal Room Division"

The Fern, Vadodara has replied on Fri Sep 05 00:01:37 IST 2025

Dear Hiteshbhai Patel, We're thrilled to hear that you thoroughly enjoyed your stay with us, especially noting our strategic location, cleanliness of rooms, the pleasant demeanour of our staff and the quality of food served. It's heartening to receive such positive reviews, as we always strive to offer our guests a satisfactory and memorable experience. We're glad that we could make your stay comfortable and pleasant in every aspect. We continually aim to improve and your feedback is crucial in this process. In the future, don't hesitate to share if there's anything specific we could do to make your visit even more enjoyable. Looking forward to seeing you again and offering you another fantastic experience! Regards Vinay Goyal Room Division Manager

The Fern, Vadodara

Dear Rahul Rahul, I understand that you need your food bill. I am arranging it for you right now. You will receive it shortly in your registered email ID. Please check your mailbox and notify me if you encounter any issues. Moreover, I'd like to remind you also have the option to view and download your bills directly from your account on our website or on our mobile app. If you need further assistance, feel free to reach out. I hope this helps you to keep track of your expenses. If you need any more copies in the future or require help with anything else, rest assured that we're here to assist you. Regards Vinay Goyal Room Division Manager

The Fern, Vadodara has replied on Thu Sep 18 19:06:21 IST 2025

Dear Meenakshi Krishnamurthy, We appreciate your feedback regarding your recent stay with us. It's encouraging to hear that you found our location ideal, the rooms clean, and our staff cooperative - these are aspects we put a lot of focus on. However, we acknowledge your suggestion about diversifying our breakfast options. We continuously strive to serve a variety of well-prepared meals to start your day right, and your feedback is instrumental in helping us to improve this service. We have taken note of your suggestion and will do our best to introduce a wider choice in our breakfast offerings soon. Once again, we are grateful for your valuable input and look forward to delivering an even better experience on your next stay with us. Regards Vinay Goyal Room Division

The Fern, Vadodara has replied on Thu Aug 21 00:57:02 IST 2025

Dear Doshantak Hingwe, We appreciate the time you took to provide us with your feedback. We're delighted to hear that your stay with us was a good experience and that our location was convenient for you. It's comforting to know that our food, including breakfast, met your expectations. However, we regret that our neighborhood did not completely live up to your standards. We're indeed located in a busy area given our proximity to the railway station, for the convenience of our guests. Rest assured, our team prioritizes guest safety and comfort above all. We would love to have the chance to serve you again, and we can reassure you that our services will only improve. Regards Vinay Goyal Room Division Manager

The Fern, Vadodara has replied on Fri Aug 15 15:33:33 IST 2025

Dear Yadnesh Aghade, We're absolutely thrilled to hear about your positive experience with us! Reading feedback like yours truly brings smiles to our faces. We're delighted to know you appreciated our delectable food options and found our staff to be attentive and professional. Your recommendation means a lot to us! Returning guests are the highest form of compliments we can receive, and we're over the moon that you plan to visit us again. We're already looking forward to exceeding your expectations on your next stay. Remember that we're always here to provide you with an incredible experience. See you soon! Regards Vinay Goyal Room Division

The Fern, Vadodara has replied on Mon Aug 11 23:03:26 IST 2025

Dear Mitul Kukadiya, We are delighted to hear that you enjoyed our range of culinary offerings and the sumptuous breakfast made for a memorable start to your day. The strategic location of our property indeed allows our guests to travel and discover the city conveniently. Your appreciation of our facilities and services that live up to 7-star standards brings us immense pleasure. We also take pride in maintaining high hygiene standards, and it's wonderful knowing that you noticed the clean and sanitary conditions of your room. Looking forward to welcoming you back for another top-tier experience. Regards Vinay Goyal Room Division Manager

The Fern, Vadodara has replied on Mon Aug 11 23:03:46 IST 2025

Dear Sharat Ladha, We are delighted to hear about your positive experience with us. The impression you had of our team is exactly what we strive for. Cleanliness and comfort are important aspects for our guests and we're glad we met the mark for you. Also, we're happy to know that you appreciated our good quality toiletries. Providing supportive and friendly service is one of the priorities of our staff. Your complimentary words about our food are greatly appreciated and it pleases us immensely to know how much you enjoyed our culinary selection. It was a pleasure serving you and we look forward to welcoming you back in the future! Should you have any suggestions that can help us improve our services further, feel free to share. Remember, we are here to ensure your stay is always enjoyable. Regards Vinay Goyal Room Division Manager

The Fern, Vadodara has replied on Fri Aug 15 15:33:55 IST 2025

Dear Sadhna Dilodare, We're really sorry to know about your recent experience with us. The comfort and satisfaction of our guests is of prime importance, and it's clear that we fell short in providing that to you. It's concerning to hear about the cleanliness of the bed linen and comforter, as we have a strict cleaning schedule that strictly adheres to the highest levels of hygiene. Your feedback has been noted and shared with our Housekeeping Team to investigate and rectify for future guests. Additionally, it's disappointing to hear about your experience with the quality of breakfast provided. We set a high standard for our dining services, and it sounds like we didn't meet that this time. Your feedback has been forwarded to our Food & Beverage department to make necessary improvements. We're working diligently to improve our services and assure you that your next visit will reflect the true standards we aim to uphold. We hope to get another opportunity to restore your faith in us. Regards Vinay Goyal Room Division Manager

The Fern, Vadodara has replied on Mon Aug 11 23:04:06 IST 2025

Dear Saran Kumar, We're thrilled to know that you had a pleasing experience at our property and enjoyed our hospitality. Your feedback about our receptionists is appreciated, we're glad our staff made you feel welcome with their radiant smiles. However, we're sorry to know that our food did not live up to your expectations in terms of taste. Our chefs try to maintain a balance to cater to different taste palettes of guests, but your suggestion is highly valued. We are delighted to hear that you enjoyed the breakfast spread featuring a range of options. We're glad that you had an overall great stay, and we strive to enhance our services, based on the valuable feedback from guests like you. Looking forward to hosting you again for a more enjoyable experience. Regards Vinay Goyal Room Division Manager

The Fern, Vadodara

Dear Mayaram Vyas, We're delighted to hear about your wonderful experience at our hotel! It's especially pleasing to know that you found our location conveniently situated and our staff supportive. Your positive response encourages us to strive for excellence in our services continually. Sharing your experience not only inspires our team but also assists other travelers in choosing the perfect accommodation. We are glad our efforts in providing outstanding customer service contributed to making your stay memorable. We look forward to hosting you again soon for another amazing stay. Regards Vinay Goyal Room Division Manager

The Fern, Vadodara has replied on Mon Aug 11 23:04:38 IST 2025

Dear Rajesh Kumar Roul, We deeply regret to hear about your unpleasant experience during your stay in our hotel. Every guest's comfort is our priority, and we can assure you that your feedback regarding Satish's behaviour will be taken in full seriousness. We strive to provide a comfortable and hospitable environment for everyone, hence the incident you've mentioned is out of character and will be addressed immediately. Additionally, we understand that our room didn't stand up to your expectations and we'll strive to rectify it. Guest satisfaction is our utmost goal and we're keen on improving our services as needed. We believe in constant improvement and your feedback is absolutely vital for that. We hope you’ll give us an opportunity to serve you again so we can deliver an experience that meets your expectations. Regards Vinay Goyal Room Division Manager

The Fern, Vadodara has replied on Mon Aug 11 23:04:53 IST 2025

Dear Keyur Shah, We're truly concerned to hear about your unsatisfactory stay and we assure you that your feedback is taken seriously. It's not our typical behavior to assign rooms contrary to our guests' preferences, and we're sorry to know that we fell short in your case in providing a room with a single bed. We'll certainly look into this for future room allocations. Alongside that, our team always aims to deliver excellent service, hence, the straightforwardness you encountered from our front desk is concerning to us and it will be addressed immediately. Your comfort and satisfaction is our priority and we absolutely want your future experiences with us to reflect that. We appreciate the time you took to share your experience and we look forward to the chance to serve you better in the future. Regards Vinay Goyal Room Division