The Fern Residency Vadodara

The Fern Residency Vadodara has replied on Mon Sep 08 03:56:27 IST 2025

Dear Ms. Koregaonkar, We're thrilled to hear that you found our location convenient and appreciated the maintenance of our property. Your feedback on the quality of our food is rewarding to hear. We strive to provide a memorable dining experience and it seems that we met that mark with you. We understand your sentiments about the pricing, but we're glad to know you found it to be an overall good value. Please remember, the prices also reflect our commitment to using the highest quality ingredients and providing impeccable services. Your words of encouragement make us strive to work even harder to ensure a delightful experience for our patrons. We can't wait to serve you again. Malsingh Khangarot, Operations Manager

The Fern Residency Vadodara has replied on Mon Sep 08 03:56:15 IST 2025

Dear Ms. Shifa, We're pleased to read that the cleanliness of our property met your satisfaction, and you found the room size suitable considering the location. It's also great to know that our delectable food offerings exceeded your expectations. Your commendation of our staff, particularly Priyanka, means the world to us. Keeping our guests happy and satisfied is our top priority, so we're delighted to hear that you received brilliant service even during a full house. Your kind words are highly encouraging and will equally motivate our team to continue delivering outstanding service. Looking forward to the opportunity of hosting you again. Malsingh Khangarot, Operations Manager

The Fern Residency Vadodara has replied on Thu Aug 21 01:01:13 IST 2025

Dear Mr. Lakhotia, We're glad to read that you had a pleasant stay at our hotel and appreciated the comfort of your room and our central AC. It's delightful to know that our buffet breakfast lived up to your expectations in terms of quality and variety. Your feedback encourages us to maintain our commitment to provide a wonderful experience. We'll continue to strive to give our guests the best service and facilities. We look forward to welcoming you back for another enjoyable stay. Malsingh Khangarot, Operations Manager

The Fern Residency Vadodara has replied on Fri Aug 15 15:37:32 IST 2025

Dear Mr. Desai, We're really sorry to hear about your recent experience with the housekeeping in our hotel and the condition of our entrance. As a reputed hospitality provider, we believe in maintaining top-notch standards of cleanliness to offer a comfortable and pleasant stay to our guests. Hence, your feedback is a wake-up call for our team to straighten up our acts. Rest assured we've taken your feedback very seriously and have forwarded your concerns to the relevant department. Immediate action will be taken to rectify these issues and ensure that this lapse in service does not recur in the future. Thank you for bringing this to our attention so we can continue to improve stringently. We highly value your feedback as it helps us improve our services. We hope to get the opportunity to serve you better in the future. Malsingh Khangarot, Operations Manager

The Fern Residency Vadodara has replied on Mon Aug 18 16:51:08 IST 2025

Dear Mr. Prajapati, We are absolutely delighted to know that you enjoyed the ambience and food at our hotel. Your kind words truly mean a lot to us and motivate our team to strive for further excellence. We are thrilled that you felt our services and offerings were enjoyable and suitable for families. We always aim to provide the best experience for all our guests and your recommendation validates our efforts. It is an absolute pleasure to be your chosen hotel and encouraging feedback like these help us keep doing our best. Looking forward to welcoming you and your family again soon. We assure you of our best service and attention at all times. Malsingh Khangarot Operations Manager

The Fern Residency Vadodara has replied on Tue Aug 12 13:32:54 IST 2025

Dear Mr. Dadhich, It's appreciated that you took the time to share about your recent stay. Delighted to know you found the room size and amenities to your suit and you enjoyed the dinner and breakfast. However, it's sad knowing about the shortfall in our hospitality. Concerning housekeeping, we will tighten our measures to avoid such instances in the future. Also, although our hotel's strategic location favorably supports many of our guest's plans, we understand the accompanying noise from the station can cause disruptions. We are considering potential solutions like enhancing our soundproofing to mitigate such issues. We always aim to provide a better experience and hope we'll the chance to serve you better on your next visit. Malsingh Khangarot Operations Manager

The Fern Residency Vadodara has replied on Tue Aug 12 13:33:05 IST 2025

Dear Mr. Sen, We acknowledge all the points you discussed in your feedback and are taking concerted action to address them. We understand that the pothole you mentioned just in front of our property may have caused you inconvenience and are making efforts to coordinate with local municipal authorities to get this sorted. The issue with the guards and bell boy has been noted and has been taken up seriously with our security and hospitality departments. Their academic training and orientation programs will be revisited to ensure the situation you described does not recur. Concerning the room with the smoke smell, we have instructed our housekeeping staff to ensure that all rooms are thoroughly cleaned and aired before they are allocated to guests. The issues of cleanliness are always a priority and significant for us. Hence, we would be investing in more vigorous training and oversight to see that our hygiene standards are uniformly high across all our rooms. We will make strenuous efforts to prove that we can offer a far superior experience than the one you had during your recent stay. Malsingh Khangarot Operations Manager

The Fern Residency Vadodara has replied on Tue Aug 12 13:33:15 IST 2025

Dear Mr. Kempavad, We value your feedback and strive to provide our guests with an excellent dining experience. We have noted your concern about the taste of the food and the Cold Coffee. Your comment allows us to make improvements in our food quality and beverage preparation. Your feedback on the lighting is invaluable. We are always looking to create a refreshing environment for our guests and will certainly work on enhancing the lighting throughout our facility. We're glad to hear that you found our amenities to your satisfaction, but we regret the shortfall in our in-room dining services. We are committed to improving our services and meeting our guests' expectations. Your comments on breakfast are taken on-board. We continually try to enrich our breakfast menu and service in line with the feedback we receive. Thank you once again for sharing your experiences. We are certain that we can exceed your expectations during your future visits. Malsingh Khangarot Operations Manager