The Z Retreat and Spa

spacious rooms, excellent cleanliness, supportive staff. great hotel overall

Hundred percent good welcome. Z retreat hotel staffs Good behavior healthy food and healthy atmosphere. Very good

Stay is nice, and the staff are cooperative and helpful. Rooms are clean and had a pleasant day.

hospitality was good, but some of the lacking I got from the stay was , Lil bit of hygiene should be adopted and the inclusion of breakfast before and after the booking should be same,, maybe it is because of technical glitch or something else, but I got that problem,,, and the runer or some person should be there for the better service,,,as this is a service sector institute,,,we come for the service only...other than that the people were polite and good manne hospitality was good, but some of the lacking I got from the stay was , Lil bit of hygiene should be adopted and the inclusion of breakfast before and after the booking should be same,, maybe it is because of technical glitch or something else, but I got that problem,,, and the runer or some person should be there for the better service,,,as this is a service sector institute,,,we come for the service only...other than that the people were polite and good manner

The room had a damp smell and the washroom was dirty.

Finding property through google food is goof amenities are excellent view is fantastic

the service was very bad nothing in the room we have to call each time for each thing food quality is very bad

lifts not working. pool is not clean, very short menu of complimentary breakfast , amenities are bad

Our experience at this hotel was disappointing. We found a live earthworm crawling on the bed, which is completely unacceptable for any standard of hospitality. When we called reception and asked for the supervisor, they initially sent a housekeeping staff member who later claimed to be the supervisor. Only after insisting did they admit the actual supervisor was not even present at the hotel. They did upgrade our room after the incident, and the new room was better, but the initial experience left a very bad impression. Also, if you’re planning to book this hotel for the pool, think again. The pool is poorly maintained and definitely not worth using. Overall, I would not recommend this hotel based on cleanliness and management response.

The staff and arrangements were not up to mark. The restaurant, bar, spa and swimming pool were not working. The staff was unaware of lots of rules and procedures and tried to overcharge for food.

poor experience, we booked valley view room with extra pay but hotel staff offered normal room., no wifi connection poor experience, we booked valley view room with extra pay but hotel staff offered normal room., no wifi connection.

Location, Room, Cleaning & Stuff Behavior! is good & Food is to Tasty!"

For the price I paid, everything was excellent!

no staff they don't even pickup the call for the direction no chef to order food everything is in terrible condition

nice stay plese come here and take enjoy transport facility and other facility's are also good i want to come again

The hotel lacks professional manpower and is in to total mess with their services also the hotel is situated too far from the main city

very poor service, staff is totally unprofessional. really bad stay. mail already shared regarding the same.

Comfortable stay at a serene location with friendly and helpful staff. The food was good too, however it was a little pricey as per Gangtok prices. There was running water 24x7 with a geyser option. However, the taps, toilet seat and the jet sprays were loose & broken. Suggest the hotel manager to look into it as it's very crucial for tourists who want to stay for long🙏🏻

room service is very poor.2 night couldn't watch the tv as well,after complaining technician used to come and say I am coming,and the problem was not resolved.There were no wifi connection in my selected room.Disgusting.

Hotel location is interior ,no welcome drinks,no Spa etc as mentioned in the amenities .Service was not adequate and rate below than average. Only limited food options are available and served.