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Bongaigaon, Bongaigaon
119 Ratings, 26 Reviews
Last 10 Customer Ratings (Latest First)

Review Summary
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Guests appreciate the friendly staff and delicious food, with many highlighting the clean rooms and comfortable stay. The property has a great location, making it easy to access. There's a mix of experiences regarding amenities and room conditions, but overall, many enjoyed their time and marveled at the spaciousness. Breakfast and room service quality are often praised.
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Wonderful room and friendly staff, food was delicious and top notch room service
Room: Corporate Room
Excellent Stay
I am very happy to stay in the hotel, the food is very good, there is no difficulty in the road to go to the hotel, the hotel is very good.
Room: Corporate Room
Good Stay
It was really a great experience the room was surprised with a great view and staff also descent.. I highly recommend
Room: Super Deluxe
Good Stay
It was nice stay, rooms are clean and food was good.Manager behaviour is nice
Room: Corporate Room
No amenities
Amenities doesn't match with the given description in the website. Not worth the price
Room: Super Deluxe
read it well
I have stayed at this hotel before but till now I have not faced any problem , but this time I did not like it , one Old person behaved very badly with me. We give them money but they treated us like beggars. I felt really bad this time because of one person. I had not gone to beg. Don't behave like this with anyone again.
Room: Super Deluxe
Universal Hotel
Dear Valued Guest, We sincerely apologize for the inconvenience you experienced during your stay. We deeply regret the unfortunate behavior of our staff you mentioned in your feedback. Please be assured that we truly value your concern and we are taking this matter seriously. At Universal Hotel, we believe in the principle of “Atithi Devo Bhava” — guests is Our GOD. We are committed to improving our hospitality and ensuring that such incidents are not repeated. We genuinely hope you will consider this an isolated incident and give us another opportunity to serve you better. We look forward-to welcoming you again and promise to provide you with a warm, homely experience — a true “home away from home.” Universal Hotel, Bongaigaon Guest Relationship Manager
Excellent Stay
Friendly behaviour from staf,management,,,,Room was good at that budget,,,room service available,,,,Overall Good experience
Room: Corporate Room
Excellent Stay
very good clean room and jdbdnsns sksudue sbdndnsndn djdndnd dbdndndnd dndjdnd edndjdnd rdndjdnd dndjd
Room: Corporate Room



Good Stay
The hotel offers a convenient location and friendly staff, but the experience can be hit or miss. While some guests praise the cleanliness and amenities, others report issues with outdated rooms and noise. It’s a budget-friendly option, but expectations should align with the price. Perfect for short stays if you prioritize cost over luxury. Please make my name hidden
Room: Corporate Room
do visit . Very good property.
Thank you for all hospitality . Need and clean room. All staff respond quickly. Very good . Do visit😃👌
Room: Corporate Room



Average Stay
The room was very good but at night till 3pm the sound of movie kept coming and we couldn’t sleep. And i think it would be best to include breakfast at morning as other cheaper hotels includes breakfast for free at morning
Room: Corporate Room
Nice hotel
comfortable stay but beds are little bit dirt and the bathroom door was broken no window in the room.
Room: Corporate Room



Nice Sta
Good stay. But the service could be better. The property is quite beautiful with all amenities. The rooms are quite big and properly maintained
Room: Deluxe Room
Excellent Stay
Nice and comfortable stay, friendly staff and good quality food. Thumbs up
Room: Super Deluxe
My best experience on hotel universal
Nice hotel to stay peaceful night and very good behaviour of staff iam very satisfied vsjsksn sgehe ebe
Room: Corporate Room
All ok
All ok every thing is good location is right and easy food is good room service is good Room is beautiful
Room: Corporate Room



Average Stay
Nice hotel room to stay very peaceful and hygienic.
Room: Corporate Room
Average Stay
The hotel was ohk but there was cleanliness issues. Cockroach was roaming around in th room and also there were torn-ed packets of condoms in the drawer. Food was good. Overall had an average experience in my stay
Room: Deluxe Room
Good Stay
It's was a nice stay staff was friendly and had a comfortable stay at the hotel view was good would visit again if possible in coming future.
Room: Corporate Room
Nice hotel
It was nice clean and comfortable stay but the bathroom door was broken and no window in the room.
Room: Corporate Room
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