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Review Of Universal Hotel0123401234

Bongaigaon, Bongaigaon

    User Rating & Reviews

    • everyone
    • couple
    • solo
    • business
    4.0
    Very Good

    119 Ratings, 26 Reviews

    excellent
    37%
    very good
    33%
    average
    18%
    poor
    9%
    bad
    3%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 2
    • 4
    • 4
    • 3
    • 4
    • 4
    • 5
    • 5
    • 5
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the friendly staff and delicious food, with many highlighting the clean rooms and comfortable stay. The property has a great location, making it easy to access. There's a mix of experiences regarding amenities and room conditions, but overall, many enjoyed their time and marveled at the spaciousness. Breakfast and room service quality are often praised.

    Sort by:

    Positive first
    5.0

    Top suggestions

    nihit b.couple

    Wonderful room and friendly staff, food was delicious and top notch room service

    Travel Month: Sep 2025

    Room: Corporate Room

    5.0

    Excellent Stay

    ranjan n.

    I am very happy to stay in the hotel, the food is very good, there is no difficulty in the road to go to the hotel, the hotel is very good.

    Travel Month: Sep 2025

    Room: Corporate Room

    4.0

    Good Stay

    dhrubajit s.solo

    It was really a great experience the room was surprised with a great view and staff also descent.. I highly recommend

    Travel Month: Aug 2025

    Room: Super Deluxe

    4.0

    Good Stay

    bidyut b.couple

    It was nice stay, rooms are clean and food was good.Manager behaviour is nice

    Travel Month: Jul 2025

    Room: Corporate Room

    2.0

    No amenities

    samujjal c.couple

    Amenities doesn't match with the given description in the website. Not worth the price

    Travel Month: Jul 2025

    Room: Super Deluxe

    1.0

    read it well

    solo

    I have stayed at this hotel before but till now I have not faced any problem , but this time I did not like it , one Old person behaved very badly with me. We give them money but they treated us like beggars. I felt really bad this time because of one person. I had not gone to beg. Don't behave like this with anyone again.

    Travel Month: Jun 2025

    Room: Super Deluxe

    Universal Hotel

    Dear Valued Guest, We sincerely apologize for the inconvenience you experienced during your stay. We deeply regret the unfortunate behavior of our staff you mentioned in your feedback. Please be assured that we truly value your concern and we are taking this matter seriously. At Universal Hotel, we believe in the principle of “Atithi Devo Bhava” — guests is Our GOD. We are committed to improving our hospitality and ensuring that such incidents are not repeated. We genuinely hope you will consider this an isolated incident and give us another opportunity to serve you better. We look forward-to welcoming you again and promise to provide you with a warm, homely experience — a true “home away from home.” Universal Hotel, Bongaigaon Guest Relationship Manager

    5.0

    Excellent Stay

    deep d.

    Friendly behaviour from staf,management,,,,Room was good at that budget,,,room service available,,,,Overall Good experience

    Travel Month: May 2025

    Room: Corporate Room

    5.0

    Excellent Stay

    roton h.couple

    very good clean room and jdbdnsns sksudue sbdndnsndn djdndnd dbdndndnd dndjdnd edndjdnd rdndjdnd dndjd

    Travel Month: Feb 2025

    Room: Corporate Room

    • user photos
    • user photos
    • user photos
    4.0

    Good Stay

    deepjyoty n.

    The hotel offers a convenient location and friendly staff, but the experience can be hit or miss. While some guests praise the cleanliness and amenities, others report issues with outdated rooms and noise. It’s a budget-friendly option, but expectations should align with the price. Perfect for short stays if you prioritize cost over luxury. Please make my name hidden

    Travel Month: Jan 2025

    Room: Corporate Room

    5.0

    do visit . Very good property.

    punamshree d.couple

    Thank you for all hospitality . Need and clean room. All staff respond quickly. Very good . Do visit😃👌

    Travel Month: Nov 2024

    Room: Corporate Room

    • user photos
    • user photos
    • user photos
    3.0

    Average Stay

    sansulee.

    The room was very good but at night till 3pm the sound of movie kept coming and we couldn’t sleep. And i think it would be best to include breakfast at morning as other cheaper hotels includes breakfast for free at morning

    Travel Month: Dec 2024

    Room: Corporate Room

    4.0

    Nice hotel

    maophungshar b.business

    comfortable stay but beds are little bit dirt and the bathroom door was broken no window in the room.

    Travel Month: Sep 2024

    Room: Corporate Room

    • user photos
    • user photos
    • user photos
    3.0

    Nice Sta

    anirban d.loyalty-iconsolo

    Good stay. But the service could be better. The property is quite beautiful with all amenities. The rooms are quite big and properly maintained

    Travel Month: Nov 2024

    Room: Deluxe Room

    5.0

    Excellent Stay

    nihit b.

    Nice and comfortable stay, friendly staff and good quality food. Thumbs up

    Travel Month: Nov 2024

    Room: Super Deluxe

    5.0

    My best experience on hotel universal

    bgmi a.couple

    Nice hotel to stay peaceful night and very good behaviour of staff iam very satisfied vsjsksn sgehe ebe

    Travel Month: Oct 2024

    Room: Corporate Room

    4.0

    All ok

    hridaya n.couple

    All ok every thing is good location is right and easy food is good room service is good Room is beautiful

    Travel Month: Sep 2024

    Room: Corporate Room

    • user photos
    • user photos
    • user photos
    3.0

    Average Stay

    rakesh p.

    Nice hotel room to stay very peaceful and hygienic.

    Travel Month: Oct 2024

    Room: Corporate Room

    3.0

    Average Stay

    md r.

    The hotel was ohk but there was cleanliness issues. Cockroach was roaming around in th room and also there were torn-ed packets of condoms in the drawer. Food was good. Overall had an average experience in my stay

    Travel Month: Sep 2024

    Room: Deluxe Room

    4.0

    Good Stay

    dibakar b.

    It's was a nice stay staff was friendly and had a comfortable stay at the hotel view was good would visit again if possible in coming future.

    Travel Month: Sep 2024

    Room: Corporate Room

    4.0

    Nice hotel

    maophungshar b.business

    It was nice clean and comfortable stay but the bathroom door was broken and no window in the room.

    Travel Month: Sep 2024

    Room: Corporate Room

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