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Review Of The Fern Residency Kakinada
Nagamalli Thota, Kakinada
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Good
165 Ratings, 84 Reviews
Last 10 Customer Ratings (Latest First)
- 1
- 1
- 1
- 3
- 5
- 5
- 3
- 5
- 5
- 2
Reviews Summary
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The property has a good location with spacious rooms and decent food, which guests appreciate. However, there are regular complaints about poor cleanliness and maintenance, including dirty washrooms and unkempt common areas. Guests mention the staff is friendly and accommodating but often untrained, leading to delays in room service and issues with amenities like hot water.
Sort by:
Positive first
1.0
Terrible Stay
syam b.business
Sangeeth party happening in lawn area and due to those sounds window glasses vibrated violently and despite raising the issue with staff they tried convince me by saying will be completed in next 30 mins please co-operate with us this happened atround 10:30 after 11pm alao same continued when I decided to check out they changed my room then but from the beginning they said no rooms are vacant we can't change
Room: Winter Green Room
1.0
very bad water leakage no person available phone not working sleepless
srinivas a.solo
poor room no one available bad
Room: Winter Green Room
3.0
Average Stay
mahesh.family with 1 kid
Water in the washroom is dirty and black color. We are 3 pax. Free breakfast provided for 2 pax only. I've long discussion for free breakfast. Ultimately provided
Room: Winter Green Room
5.0
Stay
venkateswaran t.family
Location and room was excellent. Services and amenities also fantastic. Only food quality and service time to be improved
Room: Winter Green Room
The Fern Residency Kakinada
Dear Mr. Venkateswaran Greetings from The Fern Residency, Kakinada. Thank you for taking your valuable time in giving us your feedback. We are very much thrilled to know that we could meet your expectations. We would take your comments on a serious note and would improve on the things mentioned. We ensure that things will be much better when you come back next time. Looking forward seeing you again in the near future. Thank you once again for your valuable feedback. With Warmest Regards Ravi Shankar
3.0
good and happy stay price was little expensive
g s.family
Good maintenance cleaning was good many times power cut breakfast little disappointment no number of available items
Room: Fern Club Room
The Fern Residency Kakinada has replied on Mon May 12 13:45:31 IST 2025
Dear Mr. Sai Krishna Greetings from The Fern Residency, Kakinada Thank you for taking your valuable time giving us you valuable feedback. We are very thrilled to know that you had enjoyed your stay with us. We were little disappointed to know that you were not happy with our breakfast spread. Our breakfast spread is quite big, if you could let us know what exactly happened, we could improve ourselves and would see that its not repeated again. Your feedback is invaluable to us, and we'll continue to stive for excellence in everything we do. Thanks again for your feedback, and we look forward to welcoming you back soon!
5.0
Good hotel to stay and peaceful we would like to book again when coming te
jayant d.couple
Nice location, very good food, supporting staff specially breakfast amenities are good and maintained
Room: Winter Green Room
The Fern Residency Kakinada has replied on Wed Feb 26 13:20:00 IST 2025
Dear Mr. Jayanth Greetings from The Fern Residency, Kakinada Thank you for taking your valuable time giving us you valuable feedback. We are very thrilled to know that you had enjoyed your stay with us. Your feedback is invaluable to us, and we'll continue to stive for excellence in everything we do. Thanks again for your feedback, and we look forward to welcoming you back soon!
5.0
Good hotel to stay and peaceful We would like to book again when coming te
jayant d.couple
Nice location, very good food, supporting staff specially breakfast Amenities are good and maintained
Room: Winter Green Room
4.0
Good Stay
siva r.
Good hotel
Room: Hazel Suite
The Fern Residency Kakinada has replied on Wed Feb 26 13:22:16 IST 2025
Dear Mr. Siva Reddy Greetings from The Fern Residency, Kakinada. Thank you for taking your valuable time giving us you valuable feedback. We are delighted to know that you had enjoyed your stay with us. Your feedback is invaluable to us, and we'll continue to stive for excellence in everything we do. Thanks again for your feedback, and we look forward to welcoming you back soon
3.0
Average Stay
naveen k.family
familyThe fr-en residency rooms are good but the staff at front desk is not well trained how to deal with customers. I have booked 3 rooms they gave 2 rooms with out cleaning and when we ask their answers are not properly we have to wait for 1 hour to get our room clean. No hot water for bath we have to wait 2 hours to switch on the geyser by house keeping staff as they don’t know how to do that. Food was very nice
Room: Winter Green Room
The Fern Residency Kakinada has replied on Wed Feb 26 13:33:33 IST 2025
Dear Mr. Naveen Greetings from The Fern Residency, Kakinada. Thank you for your feedback. We are sorry to hear that you had experienced some issues during your stay with us. We apologize for the inconvenience caused to you. I want to assure you that we're taking steps to prevent this from happening again in the future. Thank you again for bringing this to our attention. We value your business and look forward to serving you better in the future.
2.0
Poor Stay
anand k.
Run down hotel with dated matress and furniture. Leaking water from shower and taps
Room: Hazel Suite
The Fern Residency Kakinada has replied on Wed Feb 26 13:35:35 IST 2025
Dear Mr. Anand Kumar Greetings from The Fern Residency, Kakinada. Thank you for your feedback. We are sorry to hear that you had experienced some issues during your stay with us. We apologize for the inconvenience caused to you. I want to assure you that we're taking steps to prevent this from happening again in the future. Thank you again for bringing this to our attention. We value your business and look forward to serving you better in the future.
5.0
Excellent Stay
mayank n.
Hotel is good staff is good and supportive and the breakfast and food is best
Room: Winter Green Room
The Fern Residency Kakinada has replied on Fri Nov 22 14:29:43 IST 2024
Dear Mr. Mayank Greetings from The Fern Residency, Kakinada We appreciate your kind words about our staff. Your satisfaction is our top priority. Your loyalty means a lot to us, and we're committed to continuing to provide exceptional experiences. Thank you again, and we eagerly await your next visit. With Kind Regards
2.0
Poor Stay
vamsikanth b.business
No guest treating. Room service is not good, too delay to serve. Plumbing issues in toilets. Not working shower.
Room: Winter Green Room
The Fern Residency Kakinada has replied on Tue Dec 03 18:54:52 IST 2024
Dear Mr. Vamsikanth Greetings from The Fern Residency, Kakinada. Thank you for taking your time sharing your concerns. We apologize for the inconvenience caused to you during your stay with us. We had taken appropriate steps to prevent similar issues. We ensure that you will have a comfortable stay next time when you visit us. Our sincere apologize to you once again. We look forward see you soon. With Kind Regards
5.0
Excellent Stay
maahesh p.
*review for the fern residency* i recently stayed at the fern residency and had a wonderful experience. The stay was comfortable and pleasant, with excellent service throughout. The food quality was impressive, offering a variety of delicious options. The staff was polite, attentive, and ensured a smooth experience from check-in to check-out. Overall, i highly recommend the fern residency for anyone looking for a relaxing stay with great hospitality and services.
Room: Fern Club Room
The Fern Residency Kakinada has replied on Tue Dec 03 21:25:58 IST 2024
Dear Mr. Maheesh Greetings from The Fern Residency, Kakinada. Thank you for taking out your valuable time and sharing your valuable review of our hotel and its services. We are delighted to note that you had enjoyed your stay with us. Your words of appreciation are indeed very encouraging. Looking forward to seeing you soon again and assuring you of the very best of our services at all times to come. With Kind Regards
4.0
Good Stay
rajesh.
Stay wise it is luxurious. Facilities are very good. Complimentary breakfast is good. There is some delay in room service. As well in the restaurent whatever the food items mentioned many of those items are not available. Please look into this. As of now i didn't took any pics. Next time i will do that
Room: Fern Club Room
The Fern Residency Kakinada has replied on Tue Dec 03 21:31:50 IST 2024
Dear Mr. Rajesh Greetings from The Fern Residency, Kakinada Thank you for taking your valuable time and sharing your experience during your stay with us. We have noted your concerns and had worked on it. We assure that during your next stay with us you will not find any of the mentioned concerns. We look forward seeing you soon again. With Kind Regards
1.0
Terrible Stay
srinivasu v.
The place is poorly managed. There was electrical tripping for almost 50% of the time of our stay and there were no backups to support. The electrical panel space were closed with some decorative panels, which opens up towards the corridors and they are falling or not closing properly. Making the walking more risker in the corridors. Could not take any images as it was late night checkin and left early in the morning
Room: Winter Green Room
The Fern Residency Kakinada has replied on Wed Dec 04 11:53:48 IST 2024
Dear Mr. Srinivasu Greetings from The Fern Residency, Kakinada Thank you for taking your valuable time sharing the concerns you came across during your stay with us. We sincerely apologise for the inconvenience caused to you during your stay with us. Your concerns have been noted and corrective measures have been initiated. We assure you that you will have a comfortable stay next time when you visit us. We look forward seeing you soon. With Kind Regards
4.0
Good Stay
suresh m.business
businessOld building, big rooms, old and sufficient furniture good restaurant with average service, bad house keepimg
Room: Fern Club Room
The Fern Residency Kakinada has replied on Sun Sep 29 14:14:35 IST 2024
Dear Mr. Suresh Greetings from The Fern Residency, Kakinada Thank you so much for taking the time to share your feedback with us. We truly appreciate your input and are glad to hear about your experience. Your comments are valuable to us, and we will definitely take them into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back soon and provide an even better experience.
4.0
Good Stay
suresh m.business
businessBig rooms, spacious, near to mall and city, good restaurant, bad house keeping, not even small water bottle extra they give old building, bad lift. Overall it is ok but not like other fern group
Room: Fern Club Room
The Fern Residency Kakinada has replied on Wed Dec 04 12:18:39 IST 2024
Dear Mr. Suresh Greetings from The Fern Residency, Kakinada Thank you for taking your valuable time and giving us your valuable feedback. Our staff are delighted to know that had a comfortable stay apart from the concerns you had faced during your stay with us. We had noted your concerns and and corrective measures have been initiated. We apologise for inconvenience caused to you during your stay with us. We assure you best of the services at all times. Looking forward seeing you soon. With Kind Regards
3.0
Average Stay
gopinath k.business
1)ambience is poor2)once we enter the hotel or rooms it’s some smell that after so many days rooms are closed 3) hot water not working properly 4)food is good 5) no refrigerator in room 6) lifts looks untidy and rotten smell7) ac at the front desk stopped or not working8) breakfast not on time. Iam may not visit next time9) for this i wasted money, not worth of it
Room: Winter Green Room
2.0group
Disappointing Stay
groupUnfortunately the stay experience was far from satisfactory. The property is pretty old and doesn’t look like the one in the pictures at all. The Key Card doesn’t work and I have to inform in the reception every time I come to open door and they use the Mastercard of the housekeeping to open my door.
Room: Fern Club Room
5.0
Excellent Stay
maahesh p.
*review for the fern residency* i recently stayed at the fern residency and had a wonderful experience. The stay was comfortable and pleasant, with excellent service throughout. The food quality was impressive, offering a variety of delicious options. The staff was polite, attentive, and ensured a smooth experience from check-in to check-out. Overall, i highly recommend the fern residency for anyone looking for a relaxing stay with great hospitality and services.
Room: Winter Green Room
The Fern Residency Kakinada has replied on Sun Sep 29 14:22:25 IST 2024
Dear Mr. Mahesh Greetings from The Fern Residency, Kakinada. Thank you so much for taking the time to share your feedback with us. We truly appreciate your input and are glad to hear about your experience. We hope to have the opportunity to welcome you back soon and provide an even better experience.
