Extremely Disappointed - Terrible Experience
I’m honestly appalled by my stay at this property, especially considering its prime location and spacious rooms. However, the overall maintenance was nothing short of horrible.
To begin with, the rooms were infested with cockroaches. I encountered at least 10-15 cockroaches during my stay, which is absolutely disgusting and unacceptable. On top of that, the toilets and blankets were filthy, and it was clear that the room hadn’t been cleaned before I was allocated it.
When I raised these concerns with management, I was met with an incredibly unprofessional response. Instead of addressing the issue, they brushed it off, citing a shortage of staff due to internal issues. They told me to "adjust" and mentioned that the property would be better maintained once these issues were resolved in the near future.
It’s completely unreasonable that customers should have to suffer because of the property's internal problems. I paid for a service expecting a decent, clean place to stay, and instead, I was faced with an unpleasant and unhygienic environment. This experience was nothing short of disappointing, and I would not recommend this place to anyone until serious changes are made.