It was the worst experience ever! i went there with my husband, parents and my baby sister. We reached the property at around 3:30. And the moment we stepped inside what greeted us was the horrid musty smell of mold and it was unbearable. When we went to check out the entire property, it was very poorly maintained and so so old that it was full of mold, walls were peeling, there was water seepage everywhere, the pool was unclean, there were stains literally in ever piece of furniture with upholstery. And don't even get me started on the table tennis table. The pictures were completely misleading and misrepresented. Those were taken almost 10 years ago. The entire villa was in a dilapidated condition and we were worried the roof's gonna come crashing down. The bedding was so disgusting that we literally ran out of the property. My father who has dust allergy started sneezing uncontrollably. I immediately contacted team and i was connected to a female employee. When i told her my plight, her only reply was that "pictures cannot be updated daily or even monthly or even yearly. I was baffled with such an inhumane reply by that employee. The call got disconnected and then when i called back again i was connected to someone else to whom i had to explain everything all over again. They asked me to send a mail attaching pictures of the current condition of the villa and i promptly did that. And after 30 mins, i called them again, was connected to a new person again and another explanation had to be given about the entire thing and he told me they will look into it. Losing all hope i contacted the stay-vista team and the manager mr. arrived about 30 minutes later. I explained everything to him. He initially denied us help. Then after a lot of back and forth with us and negotiations with his superiors, 2 hrs later he shifted us to a nearby property. And at 6 pm, called me to tell me that they couldn't contact the property. And at 10 pm they again called asking me if the problem was resolved. They couldn't even contact the property even till 10 pm. What sort of business model is this? they absolutely did nothing whatsoever. Even after i told them that i was standing on the road for 2 hours did nothing. Never have i ever spoken to such downright irresponsible people my whole life. Never seen a business treat their customer this way and still stay in business.