There's a way one can transmit and practise their privilege and experience. My birthday didn't go well because of the experience I had in this homestay. We booked this with the hope that it would provide a comfortable, calm and homely experience. While the location is good and quiet, our experience wasn't. We reached the hotel to find nobody, and then were informed that our room was upgraded (something we didn't request for). The room wasn't very clean unlike the pictures. During my birthday the water stopped coming during the bath, and I had to go and switch the motor after calling the person in-charge. Even for basic stuff like water, soap we had to call the person. Even though it's a homestay, our basic expectation was that we'd get the basic stuff to stay for 2 days. While we complained about this , the owner spoke to us the next day. Although I appreciate the apology, it seemed half-hearted with the owner mentioning how other people do not have issues, and if we wanted so much we should have gone to a 5-star. Just because someone has a great experience doesn't mean one can invalidate what we experienced. He told us how they were very educated and their anniversary was ruined because of our call, which I totally understand and feel sorry about, but who takes the onus of ruining our experience? I would not recommend this, and would urge the people to revisit their idea of providing an experience and acknowledging that there were gaps in their service.
Sneh Deep Guest House
Dear Ankita, thank you for taking the time to leave a review. After your checkout, we discovered a broken angle valve in your washroom, which caused continuous water flow and drained our 3000-ltr tank. A plumber had to replace it, and I can share a photo of the new valve. It was our anniversary and we were out briefly; we also have a 3500-ltr reserve which could’ve been used if contacted. You weren’t staying alone, so a temporary resolution was possible. When we interact with guests, we share details like our background—my wife being a professor and I, a retired agriculture scientist—to build trust. It surprises us that this was found objectionable. On the day of your stay, we had multiple vacancies and upgraded you to a better, larger room as a kind gesture, which most guests appreciate. The stains under the window occur every monsoon and are repainted annually. We aim to provide a reliable and welcoming stay and regret any inconvenience caused.