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Homestay with a caretaker, room service & terrace sit-outs

Review Of Shivalik Guest House | Rooms & Kitchen

Ukhimath, Ukhimath

    User Rating & Reviews

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    • group
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    3.4
    Good

    19 Ratings, 13 Reviews

    excellent
    26%
    very good
    32%
    average
    11%
    poor
    16%
    bad
    16%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 5
    • 2
    • 1
    • 1
    • 2
    • 2
    • 4
    • 3
    • 3

    Rating Categories

    • Location3.3
    • Cleanliness3.4
    • Value For Money2.0
    • Facilities3.1
    • Checkin Experience2.4
    • Wifi1.3
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    Review Summary

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    Guests appreciate the warm hospitality and nice views from the property, with many mentioning the supportive staff and cleanliness. However, there are consistent complaints about difficulty locating the place, narrow approach roads, shared bathrooms with drainage issues, and limited food options. Guests have also faced challenges regarding refunds and staff responsiveness.

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    Positive first
    2.0

    Poor Stay

    vishal s.

    Very bad 😞. Experience

    Travel Month: May 2023

    Room: Deluxe Rooms

    Shivalik Guest House | Rooms & Kitchen

    Thanks for your review. Sorry for the inconvenience that would’ve happened. Improving 💐

    1.0

    Bad

    vasu s.

    Difficult to find. Not a very good staff response. No refund initiated.

    Travel Month: Oct 2022

    Room: Deluxe Rooms

    Shivalik Guest House | Rooms & Kitchen

    Thanks for your review, it’s little bit hard to maintain staff all over the year up here in hills, sorry for any inconvenience, looking forward to see you💐

    1.0

    Refund not given

    nitin p.

    We cancel-led stay at this hotel due to road closed one day before. As per policy guidelines amount should be refunded but hotel representative has suggeted to take another 5 hrs long alternate road to reach instead of refund. He did not care about refund policy. He does not understand the problem. Make my trip representive also agreed on theproblem but unable to help due to owner behaviour. I hope mmt will duelist his property from their portal.

    Travel Month: Jun 2022

    Room: Deluxe Rooms

    Shivalik Guest House | Rooms & Kitchen

    Thank you for sharing your feedback. We sincerely regret the inconvenience caused due to the unexpected road closure and the disruption to your travel plans. While the situation was indeed unfortunate and beyond our immediate control, we understand how frustrating it must have been, especially with the limited alternate travel options available at the last moment. We genuinely apologize if our communication or the proposed solution did not meet your expectations. We would also like to highlight that we strive to adhere to all platform policies, including those related to cancellations and refunds. However, in rare instances where access becomes difficult due to sudden local developments, we do our best to offer viable alternatives to guests, prioritizing safety and continuity of service. We’re sorry if this was not the best solution in your case. Your feedback has been noted with seriousness, and we are already reviewing this internally with our team and MakeMyTrip to ensure better flexibility and responsiveness in such rare situations. Please be assured that guest satisfaction is our top priority, and we’re working to improve our handling of such occurrences moving forward.

    2.0

    Look for better options

    ashish.loyalty-icon

    My parents stayed at this property for 2 days and tried to spend as much time possible outside it. Bathroom was shared with other guests and had very bad drainage system. The passage to the bathroom was also very narrow and fenced on the one side by barbed wire. Approach road to the property is also very narrow. There was only one helper to attend to all guests. Overall a very bad experience.

    Travel Month: May 2022

    Room: Deluxe Rooms

    4.0

    No food available at the property

    deepak m.loyalty-icon

    There was no food available at the property, same has been arranged from nearby shop

    Travel Month: May 2022

    Room: Deluxe Rooms

    • user photos
    • user photos
    • user photos

    Shivalik Guest House | Rooms & Kitchen has replied on Tue Jun 03 20:35:00 IST 2025

    Thanks for your review. The staff might would’ve arranged meals on behalf of the stay, we would consider it a extra choice and multiple food options, for sure next time we’ll be serving by our own

    3.0

    Just the stay you get for what you pay

    subodh s.

    Difficult to locate, in a small alley. No parking facility for car. No heating arrangements except for the heavy rajai. Food is to be ordered from limited choice restaurant, delivery delayed. Bathroom is outside the room, if it rains be ready to get wet. Had to request for drinking water which was provided hot though. Bathroom has geyser but towel and soap was provided after requesting. Room had multiple beds. Power cut is frequent. Caretaker is the owner himself, available at phone as he is at work in daytime. So with not much expectations, as i said just expect a place to sleep, oh just forgot to tell this place has monkeys too

    Travel Month: Dec 2021

    Room: Deluxe Rooms

    4.0

    Nice stay

    debesh m.loyalty-icon

    Good stay for family, all amenities available, good host, nice view

    Travel Month: Feb 2021 (3-Night Stay)

    Room: DELUX ROOMS

    4.0

    Feedback for our stay

    mansi d.group

    From the location, to the facilities and to the hygiene, everything was good. In addition to that, the owner was very warm and well-behaved. I would definitely recommend this hotel to everyone looking out for a budget hotel with good services.

    Travel Month: Nov 2020

    Room: DELUX ROOMS

    Shivalik Guest House | Rooms & Kitchen has replied on Sun Nov 15 15:42:31 IST 2020

    thanks a lot dear 😊 it was nice hosting you guys do visit again 🤝 we are here for you always 💐

    4.0

    Good

    shyamal s.loyalty-icongroup

    Very nice experience food is good

    Travel Month: Nov 2020

    Room: DELUX ROOMS

    Shivalik Guest House | Rooms & Kitchen has replied on Sun Nov 15 15:44:44 IST 2020

    🙏 thanks sir looking for your visit again soon 💐

    5.0

    Stay was good

    jagdish c.family

    It was a home run by mr negi but person is good in nature and nice
    It was a great experience everything was good except the tracing of the hotel and parking

    Travel Month: Oct 2020

    Room: DELUX ROOMS

    • user photos
    5.0

    Wonderful stay

    sumukh n.group

    Hospitality and ambiance were awesome. Staff was helpful and polite. The property location was very easy to find. Clean and cozy room with the basic facilities. Property was completely value for money.

    Travel Month: Mar 2020

    Room: 6 Bed Dormitory

    Shivalik Guest House | Rooms & Kitchen has replied on Fri Oct 02 00:27:20 IST 2020

    we are happy to host 🙏💐

    4.0

    A nice one

    alok m.group

    The property was in the market place. The restaurants were nearby. They also provide food. I availed the meal, it was good in taste. Staff was supportive. Room was good and clean. Overall, it was a good stay.

    Travel Month: Jun 2019 (3-Night Stay)

    Room: DELUX ROOMS

    Shivalik Guest House | Rooms & Kitchen has replied on Fri Oct 02 00:28:11 IST 2020

    thanks sir you are always welcome 🙏💐

    4.0

    Good Stay

    suprabhat r.group

    Our two day stay here. Was an amazing experience, the owner showed a great hospitality. And yes the view from the terrace is mesmerising.

    Travel Month: May 2019

    Room: DELUX ROOMS

    Shivalik Guest House | Rooms & Kitchen has replied on Fri Oct 02 00:29:23 IST 2020

    thank you sir happy y to assist and host do visit again 🙏💐

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