Review Of Nirvana Horizon | Entire 3BHK Apartment

Nirvana Horizon | Entire 3BHK Apartment has replied on Thu Jan 02 17:07:11 IST 2025

Dear Mr. Shubham Kumar, Thank you for your feedback. We at Vaayu Stays strive to provide the best hospitality to all our guests, but your stay brought up several challenges that need to be addressed publicly to ensure transparency. Late Checkout: Your refusal to adhere to the agreed checkout time caused us to cancel subsequent bookings, impacting other guests and our operations significantly. Forced Checkout: Despite multiple polite reminders, we were compelled to enforce a checkout to prevent further disruption. Early Check-in: As a gesture of goodwill, we accommodated your request for an early check-in without any additional charges, ensuring you had a comfortable arrival. Uninvited Guests: It was disappointing to see uninvited members at the property when we explicitly state the number of guests allowed during the booking process. This goes against our house rules. Property Damage: The property was left in an unacceptable condition, requiring extensive cleaning and repairs after your stay. We had to escalate the matter to MakeMyTrip’s customer care to resolve these issues professionally. Vaayu Stays is committed to ensuring every guest has a seamless experience. We encourage future guests to respect our policies and the property to maintain harmony for all involved. Regards, Vaayu Stays Management