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You are booking hotel for more than 30 days

Review Of HOTEL NEEL GAGAN HOTEL TOURIST

Chetganj, Varanasi | 3.5 km drive to Kashi Vishwanath Temple

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.2
    Good

    69 Ratings, 26 Reviews

    excellent
    17%
    very good
    30%
    average
    22%
    poor
    12%
    bad
    19%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 4
    • 1
    • 3
    • 5
    • 4
    • 4
    • 5
    • 1
    • 1

    Rating Categories

    • Location3.8
    • Cleanliness3.5
    • Room3.0
    • Value For Money3.3
    • Facilities2.4
    • Hospitality2.5
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    Reviews Summary

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    This property enjoys a prime location near the railway and bus stations, making it convenient for travelers. Guests appreciated the cleanliness and decent upkeep of rooms, along with polite staff. However, the service received mixed reviews, with many highlighting poor room service and hospitality issues. While it's budget-friendly, facilities like a restaurant and kitchen are lacking, often requiring guests to order food from outside. Overall, it has its merits but shows room for improvement.

    Sort by:

    Positive first
    3.0

    Average Stay

    shivakant b.

    Hotel services are average. Cleaning was good but no arrangements of food etc.

    Travel Month: Aug 2025

    Room: LUXURY DOUBLE AC ROOM

    3.0

    Average Stay

    mahesh s.

    Good hotel, service can be improved.

    Travel Month: Feb 2025

    Room: LUXURY DOUBLE AC ROOM

    5.0

    Excellent Stay

    debarshi.loyalty-icon

    Dear makemytrip team, i debarshi bhattacharya & family just wanted to express my sincere gratitude for the incredible experience i had on my recent trip booked through your platform. From the seamless booking process to the perfect accommodation and well-planned everything contributed to a truly memorable vacation. Your dedication to customer satisfaction is evident in every step of the way, and i especially appreciated customer care representative help me lot & enjoyed like helpful customer service, great deals. Thanks to makemytrip, my trip was not just a journey, but a happy experience from start to finish. Sincerely debarshi bhattacharya

    Travel Month: Dec 2024

    Room: LUXURY DOUBLE AC ROOM

    • user photos
    • user photos
    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    prachi b.family

    Hospitality is poor. Nd the price is high rather in actual.

    Travel Month: Dec 2024

    Room: LUXURY DOUBLE AC ROOM

    2.0

    Poor experience

    amit s.family

    I face 5 hrs power failure without any power backup in 3 days of trip. Apart from this Ac was not cooling well, housekeeping was poor and room was dirty.

    Travel Month: Jun 2024 (3-Night Stay)

    Room: NORMAL STANDARD AC ROOM

    5.0

    Excellent Stay

    nikhil s.

    Stay was awesome, room was cleaned and well maintained. Staff was also very nice and decent.

    Travel Month: Apr 2024 (3-Night Stay)

    Room: LUXURY DOUBLE AC ROOM

    5.0

    Excellent Stay

    kawal.loyalty-icon

    Neat and clean room staff is good

    Travel Month: Apr 2024

    Room: LUXURY DOUBLE AC ROOM

    2.0

    Hygiene & food

    ravi p.business

    Very in hygenic, bedsheet was horrible, there is no restaurant in the premises, for fooding they get it arranged from outside for that they charge the services.

    Travel Month: Mar 2023

    Room: Ac Room

    2.0

    Poor Stay

    omkar s.

    Because you charged extra. You charged extra. Actual its and you charged more than

    Travel Month: Nov 2022

    Room: Ac Room

    3.0

    Average Stay

    ashish k.family

    Room is good and bed is also comfortable but hotel management is not so good i stay here two nights the charge extra half day of full amount for two hours.

    Travel Month: Nov 2022

    Room: Ac Room

    • user photos
    • user photos
    • user photos
    3.0

    Overall good

    adarsh k.business

    Good experience staff v behaviour was also good

    Travel Month: Oct 2022 (4-Night Stay)

    Room: Ac Room

    5.0

    Stay-location, food and service

    vinayak r.family

    One of the prime location of city, excellent food in minimum charges, staffs were very polite and decent.
    Excellent, staffs were socially distant, well sanitized room and service area

    Travel Month: Mar 2021

    Room: Standard Non Ac Room

    HOTEL NEEL GAGAN HOTEL TOURIST has replied on Tue Mar 30 17:39:06 IST 2021

    Thank you so much sir plz again visit

    5.0

    A perfect stay with excellent hospitality

    sumitra s.family

    Excellent hotel with excellent location located at the city center, extremely clean & comfortable. Upon arrival we were warmly welcomed by the friendly staff and manager. Manager made our trip more interesting with his advices & tips about the city. Supermarket, shops, restaurants are within walking distance. It's a true sample of excellent hospitality. Thank you again the hotel management staffs for going just that little step extra for the guests!we will definitely come back with friends and i would highly recommend this hotel.

    Travel Month: Mar 2021

    Room: Standard Non Ac Room

    HOTEL NEEL GAGAN HOTEL TOURIST has replied on Tue Mar 30 17:39:51 IST 2021

    Thank you mam plz visit again

    3.0

    Location good. Food from outside. Service was OK

    shubham r.

    Room was OK type. For single person.
    Kind of ok stay. For single person.

    Travel Month: Oct 2018 (3-Night Stay)

    Room: Standard Ac Room

    HOTEL NEEL GAGAN HOTEL TOURIST has replied on Tue Mar 30 17:41:18 IST 2021

    Now this time we have new 3 star category room plz visit again in my new property

    5.0

    Excellent Stay

    athar.

    Not provided the room in hotel which was booked. Hotel did not had kitchen.

    Travel Month: Jul 2018

    Room: Standard Ac Room

    HOTEL NEEL GAGAN HOTEL TOURIST has replied on Tue Mar 30 17:42:23 IST 2021

    We have kitchen inside sir

    1.0

    Very bad hotel poor service dirty room

    ankur s.group

    The room was very dirty service was very poor no cleanliness no proper water blanket was very rough no almirah if I have to give rating I will give in - because there was very unusual behaviour of hotel owner he said that he can't do anything I will never go in that Hotel and I also never use service of makemytrip. Com

    Travel Month: Nov 2017

    Room: Standard Ac Room

    4.0

    Location us good, nice staying.

    krishna m.group

    Good budget hote l, rooms are good, cleanliness and ambience is also acceptable. Need to improve a bit on service part. Over all nice for solo staying home. I would prefer to stay there next time if I visit for the same purpose.

    Travel Month: Nov 2016

    Room: Non Ac Standard Room

    3.0

    Location was good

    harkeerat s.couple

    Room was clean. Location was appropriate as it was only 200 m away from railway station. Hotel staff was coordinating. But there were too much sounds coming nearby due too marriages. It was not very worth according to its price.

    Travel Month: Nov 2016

    Room: Non Ac Standard Room

    2.0

    Located near railway station

    utkarsh k.solo

    Room service was very poor I will not recommend any one to stay here. How ever location wise it is near the railway station I. E. Good. Restaurant and intercom facility is not available here which is very problematic.

    Travel Month: Dec 2016

    Room: Non Ac Standard Room

    4.0

    Official

    ashwani m.solo

    The hotel location wise too good. Its near by bus station & railway station. And the hotel staff is very supportive in nature but there are no facilities for foods & tea. And there are no facilities for hot water options.

    Travel Month: Nov 2016 (3-Night Stay)

    Room: Non Ac Standard Room

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