The property boasts a great location but suffers from poor service and cleanliness. Many guests faced issues like dirty rooms, lack of basic amenities such as towels and toiletries, and unhelpful staff. There were complaints about broken facilities, slow room service, and extra charges for services that should be included. While some found the staff cooperative, the overall experience was marred by hygiene issues and management's lack of responsiveness. A few positive mentions were made about food quality, yet the negatives overshadow the highlights.