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Muktsar, Muktsar
5 Ratings, 2 Reviews
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Excellence review
Rooms were clean and service was very good ,behaviour of staff was very nice location of property was very beautiful
Room: Delux Room
Loya Hotel has replied on Sun Sep 07 19:32:15 IST 2025
Thank you for your appreciation, We hope you visit us again.
Bad Experience in First
No Food Available No Bath Tawal Available No Hot Water Available in Bathroom No Clearness Overall Not Good
Room: Delux Room
Loya Hotel
Dear Vijay Gupta , Thank you for bringing these serious issues to our attention. We are deeply sorry that your stay with us was so disappointing. We sincerely apologize that you encountered a lack of hot water, bath towels, and food options, and that the cleanliness of your room was not acceptable. This is not the level of service we aim to provide, and we truly regret the frustration this must have caused. Please know that we are taking immediate action to investigate each of these points with our housekeeping and maintenance teams to ensure this does not happen again. Your experience is unacceptable, and we would value the chance to address this with you personally. Could you please contact me I would like to discuss this matter further. We hope you might reconsider giving us another opportunity to restore your faith in our hotel. Best regards, Parminder Singh Owner, The Loya Hotel
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