The check in time was 12 PM, and yet Room wasn't ready for check in, they made us check in at 1pm an hour later which spoiled our whole schedule for the day, and when we complained about this the reception guy , replied in high tone, I've been to this property before 2 times the reception guy needs to be The check in time was 12 PM, and yet Room wasn't ready for check in, they made us check in at 1pm an hour later which spoiled our whole schedule for the day, and when we complained about this the reception guy , replied in high tone, I've been to this property before 2 times the reception guy needs to be changed
La Casa Residency has replied on Sat Jul 05 10:36:19 IST 2025
Dear Bharat Ji,
Sorry for the inconvenience caused. Due to high rush at the hotel at that day, we agree we provided you check in at 12:30 pm. You had two rooms, we gave one room at 11 am only (1 hour before our check in time).
The guy at reception was never trying to be in high tone. Maybe, it was some misunderstanding. We are always there for our guests and try to cater all the services in time. Maybe, it was a bad time for us and hence this problem came. Looking forward for your next visit too.
Regards,
La Casa Residency