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Pal Gam, Surat
71 Ratings, 30 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the property's cleanliness and helpful staff, highlighting the great location and budget-friendly rates. They mention comfortable, well-maintained rooms with good amenities like WiFi and hot water. Many have had positive experiences with the staff's support and politeness, making it a pleasant stay overall. A few noted some service delays, but many enjoyed their time here.
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Excellent Stay
Very good service from staff and cleanliness is good, easy to locate, staff is good and especially low price
Room: deluxe room
HOTEL THE VITAL
Dear Guest, Thank you so much for your kind words and positive feedback! ๐ We are truly glad to know you liked our staff service, cleanliness, and easy-to-locate location. ๐ Offering you comfort at affordable prices is always our goal. We hope to welcome you again soon at HOTEL THE VITAL. ๐ Warm Regards, Team HOTEL THE VITAL
hostel experience ...
Easily find the location and food is very good and service is nice good room very good hotel satap is nice
Room: deluxe room (Hourly)
HOTEL THE VITAL
Dear Guest, Thank you so much for your 5-star rating and wonderful feedback! ๐ We are delighted to hear that you found our location easy to find, enjoyed the food, appreciated our service, and loved our rooms. Your kind words truly motivate our team to serve even better. Looking forward to welcoming you again at HOTEL THE VITAL. ๐ Warm Regards, Team HOTEL THE VITAL
3 rd category hotel
businessThird class hotel it was i immediately changed it after 30 min of stay didnโt even waited for staff to come and talk as there was only 1 receptionist
Room: deluxe room
HOTEL THE VITAL
Dear Guest, Weโre truly sorry to hear that your experience did not meet expectations. ๐ Your feedback is very important to us, and we sincerely apologize for any inconvenience caused. Weโre working on improving our staff availability and service response times. Thank you for bringing this to our attention โ we assure you that we take such concerns seriously and will strive to do better. Warm Regards, Team HOTEL THE VITAL
Poor Stay
familyService was not so prompt and room was stinky smokey all the night. Ac was poor cooling effect. Not kids friendly.
Room: super deluxe
HOTEL THE VITAL
Dear Guest, We sincerely apologize for the inconvenience you faced during your stay. Your feedback about the room condition, AC performance, and overall comfort is extremely valuable to us. Weโre sorry that the experience wasnโt up to expectations, especially for a family-friendly environment. Please rest assured, we are already working on improving room freshness, and faster service to serve you better in the future. Thank you for sharing your honest feedback โ it helps us grow. ๐ Warm Regards, Team HOTEL THE VITAL
Good experience
It was a good experience the hotel staff was very helpful and polite. They stay was good and the room was very clean
Room: deluxe room
HOTEL THE VITAL has replied on Tue Oct 29 20:22:43 IST 2024
Thank you sir for giving us 5 Star rating ๐
Excellent Stay
it was a very good experience there , staff was also kindly , we had enjoyed our stay, its also a budget friendly.
Room: deluxe room (Hourly)
Very poor
It is better to say that it was a lodge. There was no ventilation in the room, bathroom was just ok and no food service as there
Room: deluxe room
Excellent Stay
Nice place"great location, wonderful. The rooms were immaculate and very comfortable and the staff at this hotel were incredibly welcoming and helpful throughout our stay.
Room: suite room
HOTEL THE VITAL has replied on Wed Oct 23 01:15:58 IST 2024
Thank you so much sir for giving us 5 Star rating ๐
Good Stay
Room was nice & clean. Service also good. Hot water, towel, shampoo & soap available. Having good wifi, ac & tv facility.
Room: deluxe room
HOTEL THE VITAL has replied on Mon Oct 21 10:59:57 IST 2024
Thank you sir for giving us 4 start rating ๐
Room and cleanliness
Experience was good! room was neat and pleasant and staff was supportive. Hotel is located on main road and has good connectivity to nearby areas.
Room: deluxe room
HOTEL THE VITAL has replied on Sun Oct 20 22:00:29 IST 2024
Thank you so much sir for giving us 4 start rating
Excellent Stay
Hotel room is very clean nyc ambience and early check in very easily
Room: deluxe room
HOTEL THE VITAL has replied on Sun Oct 20 21:59:41 IST 2024
Thank you so much sir for giving us 5 Star
Terrible Stay
Worst room service, pathetic condition of the washroom with broken toilet seat & dirty mirrors as well as torn towels. The list goes onn. Had to ask atleast 10 times to the receptionist for toiletries & it was given at the time of checkout. The only good thing about this place is its location. Would never visit it again !
Room: deluxe room
Excellent Stay
I had a 3 day stay and i didn't face any problem within that period, service was great irrespective of the time i'm asking for something, the staff was humble and the location's great as well
Room: deluxe room
HOTEL THE VITAL has replied on Mon Aug 19 23:59:20 IST 2024
Thank you ๐ sir for giving us 5 Star rating Please come again ๐
Excellent Stay
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting
Room: deluxe room
HOTEL THE VITAL has replied on Mon Aug 19 23:59:58 IST 2024
Thank you so much ๐ sir for giving us 5 Star rating Please come again ๐
Awesome stay
I really enjoyed staying in this hotel. The manager and staffs were very decent. The rooms and bathroom were cleaned.
Room: deluxe room
HOTEL THE VITAL has replied on Tue Aug 20 00:00:35 IST 2024
Thank you so much ๐ sir for giving us 5 Star Please come again
Very good ho
Very nice hotel, rooms are very clean. Hotel staff are polite and very helpful and friendly. Whenever i come to surat, i will stay at hotel the vital.
Room: deluxe room
HOTEL THE VITAL has replied on Tue Aug 20 00:02:02 IST 2024
Thank you mam for giving us 5 Star rating Please come again to our hotel
Good Stay
Hotel service was good
Room: super deluxe
Good Stay
Hotel staff was cooperative, hotel was clean and had a good stay.
Room: deluxe room
HOTEL THE VITAL has replied on Wed Jun 19 03:06:32 IST 2024
Thank you very much for giving us a 4 star rating We are trying to do better so that we get 5 star rating. Thank you
Average Stay
It was the worst experience of mine. I don't want to book again from makemytrip. Disaster experience. No longer interested
Room: suite room
HOTEL THE VITAL has replied on Wed Jun 19 03:26:25 IST 2024
We are sorry if you did not feel good about our hospitality. We will try to give our best. However, if you find any defect, we will fix it. Thank you please come again.
Good hotel in bud
soloVery good stay, it is pretty clean room, though it is a little small, it's good i recommend this hotel
Room: deluxe room
HOTEL THE VITAL has replied on Wed Jun 19 03:13:12 IST 2024
Thank you very much for giving us a 5 star rating. We will try to provide better hospitality in future. Thank you sir
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