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G T Road, Kanpur
59 Ratings, 18 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Excellent Stay
It was a great experience every room service was good
Room: Deluxe AC Room
Hotel The Palassio has replied on Wed Aug 27 10:28:18 IST 2025
Dear Happy Guest. Thank you for giving us a perfect rating, I am glad to hear that you enjoyed the services with us and that you would recommend us to other people. We hope to welcome you back in the near future.
Average Stay
Room is too small no space for walk and also food quality is not good
Room: Deluxe AC Room
Hotel The Palassio has replied on Wed Aug 20 18:21:44 IST 2025
We sincerely apologize for the disappointment you experienced during your stay at Hotel The Palassio. Your feedback is incredibly valuable to us, as it allows us to address and rectify any shortcomings in our service. We are truly sorry to hear that your experience fell short of expectations, and we want to assure you that we take your concerns seriously. Our team is committed to providing exceptional service to all our guests, and we regret that we did not meet your standards on this occasion.
Terrible Stay
Forced to book an extra room , for my partner because she was of other faith. If there are such kind of non sense rules then the hotel staff should mention that on their policy and property rules.
Room: Deluxe AC Room
it's a ok ok hotel
ac was not started, until I asked him repeatedly.,room service was ok........,.,... . ....... .
Room: Deluxe AC Room
Hotel The Palassio has replied on Mon Apr 14 15:45:02 IST 2025
We sincerely apologize for the disappointment you experienced during your stay at Hotel The Palassio. Your feedback is incredibly valuable to us, as it allows us to address and rectify any shortcomings in our service. We are truly sorry to hear that your experience fell short of expectations, and we want to assure you that we take your concerns seriously. Our team is committed to providing exceptional service to all our guests, and we regret that we did not meet your standards on this occasion.
Good Stay
The rooms were clean and staff was attentive. Overall good experience. Thank you
Room: Deluxe AC Room
Hotel The Palassio has replied on Mon Apr 14 15:46:15 IST 2025
Dear Happy Guest. Thank you for giving us a perfect rating, I am glad to hear that you enjoyed the services with us and that you would recommend us to other people. We hope to welcome you back in the near future.
Smelly washroom and unprofessional staf
urine smell was coming continuously even after room freshener spray. Toilets Water jet was not working. it's controlled from direct knob. called twice for dinner, but no one informed that we cannot provide paratha at this time. No feedback. Not professional actually.
Room: Deluxe AC Room
Hotel The Palassio has replied on Mon Apr 14 15:46:51 IST 2025
We sincerely apologize for the disappointment you experienced during your stay at Hotel The Palassio. Your feedback is incredibly valuable to us, as it allows us to address and rectify any shortcomings in our service. We are truly sorry to hear that your experience fell short of expectations, and we want to assure you that we take your concerns seriously. Our team is committed to providing exceptional service to all our guests, and we regret that we did not meet your standards on this occasion.
Average Stay
Hotel was fine but the facility are not up to date. No facility of gyser, no wi-fi, no tv, no proper menu for breakfast, the only good thing was the staff was good in behaviour so overall it was an average experience.
Room: Deluxe AC Room
Hotel The Palassio has replied on Mon Apr 14 15:47:37 IST 2025
We sincerely apologize for the disappointment you experienced during your stay at Hotel The Palassio. Your feedback is incredibly valuable to us, as it allows us to address and rectify any shortcomings in our service. We are truly sorry to hear that your experience fell short of expectations, and we want to assure you that we take your concerns seriously. Our team is committed to providing exceptional service to all our guests, and we regret that we did not meet your standards on this occasion.
Terrible Stay
Room was dirty water leakage from wash basin washroom was terrible tv was not working staff was not supportive breakfast was terrible worst experience
Room: Deluxe AC Room
Hotel The Palassio has replied on Mon Apr 14 15:47:47 IST 2025
We sincerely apologize for the disappointment you experienced during your stay at Hotel The Palassio. Your feedback is incredibly valuable to us, as it allows us to address and rectify any shortcomings in our service. We are truly sorry to hear that your experience fell short of expectations, and we want to assure you that we take your concerns seriously. Our team is committed to providing exceptional service to all our guests, and we regret that we did not meet your standards on this occasion.
Ok ok. The location had reachability everywhere around. Transport avai
The room had seelan. It was compact. Services were ok ok. The location had reachability to every possible location
Room: Deluxe AC Room
Hotel The Palassio has replied on Mon Apr 14 15:47:57 IST 2025
We sincerely apologize for the disappointment you experienced during your stay at Hotel The Palassio. Your feedback is incredibly valuable to us, as it allows us to address and rectify any shortcomings in our service. We are truly sorry to hear that your experience fell short of expectations, and we want to assure you that we take your concerns seriously. Our team is committed to providing exceptional service to all our guests, and we regret that we did not meet your standards on this occasion.
Poor Stay
The room was too small and without proper hygiene. Tv was not working, the lift was not working, no geyser
Room: Deluxe AC Room
Hotel The Palassio has replied on Mon Apr 14 15:48:09 IST 2025
We sincerely apologize for the disappointment you experienced during your stay at Hotel The Palassio. Your feedback is incredibly valuable to us, as it allows us to address and rectify any shortcomings in our service. We are truly sorry to hear that your experience fell short of expectations, and we want to assure you that we take your concerns seriously. Our team is committed to providing exceptional service to all our guests, and we regret that we did not meet your standards on this occasion.
Good Stay
Location problem
Room: Deluxe AC Room
Hotel The Palassio has replied on Mon Sep 23 15:39:01 IST 2024
Thank you for taking the time to share your review of Hotel The Palassio, and we truly appreciate your 4-star rating! We're glad you enjoyed your stay with us. We’re sorry to hear that the location didn’t fully meet your expectations. While we strive to provide the best in terms of comfort and service, we understand that location plays an important role. Your feedback is valuable, and we’ll take it into account as we look for ways to improve. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future.
Average Stay
Hotel location is good but not feel safe because someone else abusing very loudly his voice surrounding over all the hotel at midnight approximately 1. 25 am
Room: Deluxe AC Room
Hotel The Palassio has replied on Mon Sep 23 15:41:00 IST 2024
Thank you for taking the time to share your experience with us. We're glad to hear that you appreciated the location of Hotel The Palassio. However, we are truly sorry to learn about the disturbance you encountered during the night. Please know that guest safety and comfort are our top priorities. We are reviewing our security protocols to ensure that such incidents are addressed swiftly in the future. We encourage all guests to notify the front desk immediately if they experience any discomfort so that our staff can take prompt action. We hope to have the opportunity to welcome you back for a more peaceful stay in the future.
Good Stay
This hotel is good for stay in kanpur. And here's staff behavior is good. Room facilities are good. I like this hotel. I wish in the future i will stay here. Thanks hotel palassio.
Room: Deluxe AC Room
Hotel The Palassio has replied on Mon Sep 23 15:42:14 IST 2024
Thank you for your wonderful review! We’re delighted to hear that you had a comfortable stay at Hotel The Palassio and enjoyed the staff's hospitality and room facilities. Your kind words motivate us to keep delivering great experiences to our guests. We look forward to welcoming you again in the future. Thanks for choosing Hotel The Palassio!
Pocket friendly and avarage stay in kanpur
It's an average hotel. Recommended only for pocket friendly stay. Bedsheets are normal, soap was not provide, toilet are not good
Room: Deluxe AC Room
Hotel The Palassio has replied on Sat Mar 09 18:55:20 IST 2024
Thank you for taking the time to share your feedback with us. We appreciate your choice to stay at our hotel and are glad to hear that you found our pricing to be pocket-friendly. We strive to provide a comfortable and satisfactory experience for all our guests, and your input is valuable to us. If there are specific aspects of your stay that you feel could be improved, please feel free to share more details so that we can address any areas that may need attention. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.
Terrible Stay
One of the worst hotel i had been to. 1) the bathroom was not cleaned and stinky. I asked them to sprinkle phenyl and a bucket of water. I reminded them 4 times but never happened. 2) i was provided the same bed sheet and blanket which the previous guest used. It was not changed. They said they do not have it in stock. 3) there was no geyser. Shower wasn't working. You only need to use a dirty bucket. 4) forget the complimentary breakfast. In my visit for 3 days, i never received. They don't have chef in the kitchen. 5) they do not have a telephone in the room. 6) in night rats were running on my bed. When asked for help, they were unwilling to do so. Finally when rat ran out of the room and entered the other guest room, i asked them to take care of it. They were like leave it sir let the other guest struggle. They gave a gesture and left. 7) one of the front desk staff don't know how to take print. After waiting for 30 mins finally i only took the print from their system. 8) power cut off with no inverter backup. 9) no wifi on 2nd floor. 10) no lift. This hotel is not ready to serve guest. The staffs are literally picked from the roadside.
Room: Deluxe AC Room
Hotel The Palassio has replied on Mon Apr 14 15:50:46 IST 2025
We sincerely apologize for the disappointment you experienced during your stay at Hotel The Palassio. Your feedback is incredibly valuable to us, as it allows us to address and rectify any shortcomings in our service. We are truly sorry to hear that your experience fell short of expectations, and we want to assure you that we take your concerns seriously. Our team is committed to providing exceptional service to all our guests, and we regret that we did not meet your standards on this occasion.
Excellent Stay
Nice stay. Some rooms in hotel are in under construction but staff is polite and great experience
Room: Deluxe AC Room
Hotel The Palassio has replied on Sat Mar 09 18:57:59 IST 2024
Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you had a nice stay and that our staff contributed to making your experience great. Providing exceptional service is our top priority, and it's always rewarding to know when we've succeeded in creating a positive and memorable stay for our guests. We appreciate your kind words about our polite staff, and we look forward to welcoming you back for another wonderful experience in the future. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. Your insights are invaluable as we continuously strive to enhance our guests' experiences. Thank you again for choosing to stay with us, and we hope to have the pleasure of hosting you again soon.
Terrible Stay
1) This Hotel is still under construction. Two floors are done. Rest work in progress so construction noise plus dust 2) unbelievable but true I had insects visiting me when I was sleeping at night the small black grasshopper which actually sat on my ear, cockroaches and friendly rat. 3) Kanpur in end October is cool and surprise no hot water in the washroom. reason given hotel is under construction 4) Lift installed but not operational reason hotel under construction 5) intercom not available in all rooms, Tv installed but remote missing.
Room: Deluxe AC Room
Hotel The Palassio has replied on Mon Apr 14 15:51:03 IST 2025
We sincerely apologize for the disappointment you experienced during your stay at Hotel The Palassio. Your feedback is incredibly valuable to us, as it allows us to address and rectify any shortcomings in our service. We are truly sorry to hear that your experience fell short of expectations, and we want to assure you that we take your concerns seriously. Our team is committed to providing exceptional service to all our guests, and we regret that we did not meet your standards on this occasion.
Good Stay
Clean and good rooms
Room: Deluxe AC Room
Hotel The Palassio has replied on Sat Mar 09 18:59:34 IST 2024
Thank you so much for taking the time to share your positive feedback! We're delighted to hear that you found our rooms clean and comfortable during your stay. Providing a welcoming and well-maintained environment is a top priority for us, and it's rewarding to know that we met your expectations. We appreciate your support and hope to have the pleasure of hosting you again in the future. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to let us know. Safe travels!
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