The property has a mix of experiences. Guests appreciate the comfortable stay, good food, and cooperative staff. The sky lounge and clean ambience get some positive mentions as well. However, many reviews highlight serious issues like poor maintenance, lack of hot water, and ventilation problems in rooms with frequent power cuts. While some guests enjoyed the polite service and decent buffet breakfast, others faced rude staff, mismatched room descriptions, and felt cheated in terms of value for money.