Absolutely horrible experience – I would not recommend this hotel to anyone.
Right from the start, the hospitality was rude and unprofessional. At check-in, a young staff member behaved arrogantly and asked us to pay extra money for “early check-in” at 8:30 am, even though rooms were clearly available. We had already tried reaching them multiple times before our arrival, but their phones were switched off. When we mentioned this, the staff casually replied that yes, phones were off and if we wanted to check in earlier, we must pay extra, otherwise come after 12. Extremely unprofessional!
We had booked and paid for an AC room, but the AC didn’t work for half the day. The excuse given was “electricity not available.” After repeatedly asking, they finally switched it on, but since they controlled the central system, we could not adjust the temperature. The room stayed hot and humid – even at night the AC display showed 28 degrees, and they didn’t allow us to set it below 26. We were literally sweating in an AC room we paid for!
Overall, the stay was a nightmare – rude staff, poor facilities, and absolutely no value for money