Review Of HOTEL NILAY RESIDENCY

The location of the property was good, but the amenities that was displayed during booking was not available. The behaviour of the staff was helpful and good.

The room was having smell/moisture.Reception phone was not working and not also informed by them.TV was not working

the AC was not working in the deluxe room and they didn't had the responsibility to change the room rather than they provide me a table fan....after paying such amnt this facility I got from hotel and MMT... the AC was not working in the deluxe room and they didn't had the responsibility to change the room rather than they provide me a table fan....after paying such amnt this facility I got from hotel and MMT....

very bad experience with the hotel.The rooms are dirty and not toilets are very unhygienic never except such experience from MM very bad experience with the hotel.The rooms are dirty and not toilets are very unhygienic never except such experience from MMT

The property is at a very good location and rooms are also nice but it lacks maintenance. room window lock, door lock and. bathroom fittings were broken. No toiletries were provided.

Very Disappointing Experience – Poor Service & Facilities I had a very unpleasant stay at this hotel. From the moment I checked in, the experience was disappointing. The bathroom fittings were not working properly – no hot water, broken taps, and poor cleanliness. The TV in the room didn’t work at all, and when I called room service to report it, no one responded or followed up. Room service was extremely slow and unhelpful, and the overall management was arrogant and dismissive when I raised my concerns. They seemed uninterested in guest comfort or satisfaction. I would not recommend this hotel to anyone and will definitely not be returning.

The property is really good and at a very good location. It's quite happening place. But the room service is very poor. They should be little focused on room service.

Hottel accomodation is good, but room care, facilities are verry poor.

Everything was good including their services, staff behaviour, room. They have maintained proper hygiene in the room. We had a street view from our room. They had provided room service during the stay and staff were very much cooperative. Everything was good including their services, staff behaviour, room. They have maintained proper hygiene in the room. We had a street view from our room. They had provided room service during the stay and staff were very cooperative.

Excellent location, clean rooms,surrounding is very good

services are very poor. we booked for 3 adults but while stay they provided poor quality of extra mattress and room services was also terrible.we wouldn't suggest any one for this hotel ever we wouldn't suggest any one for this hotel ever.

1. Room service is very poor. 2. No one responded. 3. Shower is not working. 4. Cigrate smells inside the room. 5. Water is not proper in washroom. Sorry. I can't take any photos.

Very Nice Service & All Staff Are Good & Food Quality Very Excellent.......

Property is older and per day they provide 1ltr water also whole week two option breakfast

Aminities not maintained . Location is good. Property condition is ok. Food is acceptable. Services are lazy. Fixtures. Bathroom fittings are hopeless.

The cleanliness of this hotel is good. The location of this hotel is excellent but the restaurant service is not that great. They don't offer any simple food like "Daal vaat". Staff are not sufficient. One thing i missed is the carpet that was needed in front of the washroom.

The hotel is good. Cleaning is good. But i think they do not have enough staff to please everyone. Food & restaurant is good but they don't have any bengali thali system which is very popular in west bengal.

Nice hotel. Keep mention cleaness. Food is good and the staff Behave is very politely. Keep it up all the best all of you

good experience........

Hotel Location is great room are very good property is also very........Hotel Location is great room