The property's location is deemed congested, likened to a slum with surrounding areas raising safety concerns, especially for families. Guests noted cleanliness issues, with dirty mattresses and inadequate room facilities. The broken geyser and poor maintenance added to discomfort, while room service and dining were non-existent. However, some guests mentioned helpful staff and good transport access. Ultimately, the experience has been frustrating for many, highlighting significant room for improvement.