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Review Of Hotel Citizen - Near Surat Railway Station

Laldarwaja, Surat | 4 minutes walk to Surat Railway Station

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.5
    Very Good

    25 Ratings, 12 Reviews

    excellent
    36%
    very good
    12%
    average
    32%
    poor
    8%
    bad
    12%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 1
    • 3
    • 3
    • 2
    • 2
    • 3
    • 4
    • 4

    Rating Categories

    • Location3.4
    • Cleanliness2.0
    • Value For Money4.7
    • Facilities3.0
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    Guests appreciate the property's prime location, friendly staff, and good room service. Many mentioned the cleanliness and decent food options, especially the complimentary breakfast. However, some faced issues like unclean rooms, bathroom leaks, and the lack of hot water. While experiences varied, the overall vibe was a mix of decent service with a few infrastructure concerns.

    Sort by:

    Positive first
    1.0

    Room is bad

    pratik f.business

    Room is not clean and also not as per showings MMT image so I don’t referred

    Travel Month: Sep 2025

    Room: Executive Room

    3.0

    Average Stay

    praveen s.

    Room is ok, washrooms are ok, near to the junction and bus stand. Overall my experience is average.

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Executive Room

    2.0

    Poor Stay

    amit g.

    The place was good, staff was also kind. The things I didn't like is the bathroom had no lock from inside, the commode was leaking, there was no hot water, they had a restaurant but food was not made there we had to order our dinner from outside and sit and eat there. Also we had to pay in cash to get out dinner first hand we can't pay later. So overall a poor experience if you say

    Travel Month: Jun 2025

    Room: Executive Room

    4.0

    Good Stay

    aman k.solo

    Rooms were clean and room service was good. Both hot and cold water available for use. Breakfast and lunch were also good. location is inward, hotel should message google map location after booking confirmation to the traveller as it is just walking distance

    Travel Month: Apr 2025

    Room: Executive Room

    Hotel Citizen - Near Surat Railway Station has replied on Mon Apr 14 06:56:06 IST 2025

    Thanks sir

    3.0

    Average Stay

    yashil r.

    Hotel was in decent space, but rooms were average. Staff was quite cooperative and inviting! but some small things in the room infrastructure were an eyesore. All over, not bad, but not great value for money

    Travel Month: Nov 2024

    Room: Executive Room

    Hotel Citizen - Near Surat Railway Station has replied on Fri Jan 31 19:26:57 IST 2025

    Thanks sir

    5.0

    Excellent Stay

    abhay t.solo

    Hotel citizen is very good hotel in the prime location with friendly staff & a very good restaurant. The complimentary breakfast is also very good with many options. Rooms & the hotel is clean n neat with good room service. Drive way to opposite hotel velet parking is overall superb experience.

    Travel Month: Aug 2024

    Room: Executive Room

    • user photos
    • user photos
    • user photos

    Hotel Citizen - Near Surat Railway Station has replied on Thu Aug 22 16:17:04 IST 2024

    Dear Guest, Greetings from Hotel Citizen! Thank you for your positive feedback! We’re delighted you enjoyed our prime location, friendly staff, and the restaurant. It’s great to hear that the complimentary breakfast, room cleanliness, and room service met your expectations. We appreciate your comments on the valet parking and are thrilled that you had a superb experience. With Warm Regards, Hotel Citizen and Team.

    5.0

    Excellent Stay

    salim m.business

    I have given 5 star because of below points. Good neat and clean room. Staff are good trained. Service is great. Amenity provided are good. I use to always stay in different hotel but this time i thought to change the hotel and my decision was right i got the right place to stay. If you like to stay at good place than this is one of them.

    Travel Month: Jul 2024

    Room: Executive Room

    Hotel Citizen - Near Surat Railway Station has replied on Thu Aug 01 14:33:55 IST 2024

    Thanks sir

    5.0

    Excellent Stay

    anmol p.

    The stay went very hustle free, staff are helpful and generous. Food at their restaurant is really tasty. Room size and cleaning standards are great. A must visit property.

    Travel Month: Jul 2024

    Room: Executive Room

    • user photos

    Hotel Citizen - Near Surat Railway Station has replied on Wed Jul 31 12:56:03 IST 2024

    Thanks sir

    5.0

    Too good for stay and rel-ex highly re

    amit s.business

    Certainly! here's a review you could use: - "my stay at "hotel citizen "was absolutely wonderful! the room was comfortable and well-maintained, offering a relaxing atmosphere. The food served was delicious with a great variety, catering to different tastes. The staff was incredibly cooperative and attentive, ensuring all my needs were met promptly. Overall, i had a fantastic experience and would highly recommend this hotel to anyone looking for a pleasant stay" - feel free to adjust the specifics based on your actual experience!

    Travel Month: Jul 2024

    Room: Executive Room

    Hotel Citizen - Near Surat Railway Station has replied on Fri Jul 19 06:46:45 IST 2024

    Thanks sir

    1.0

    Hotel feedback

    sandeep g.couple

    It's not value for money. Pipe fittings are not good

    Travel Month: Feb 2022

    Room: Executive Room

    1.0

    Poor and unhygienic

    umesh p.

    Worst facility, unhygienic room and poor toilet, uncivilized, arrogant and non professional staff not recommended to stay in this hotel. Absolute waste of money.

    Travel Month: Jan 2019

    Room: Executive Room

    3.0

    Good stay hotel

    huzefa.family

    Overall it was worth the money as I had got a superb deal on MMT.. The hotel is near the station which makes it quite an adorable place to stay in.. Don't know about food as we had ordered from outside the hotel..

    Travel Month: Jan 2017

    Room: Standard Room 1

    Hotel Citizen - Near Surat Railway Station has replied on Sat Dec 12 05:45:21 IST 2020

    Thanks sir

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