The property has received significant criticism for inadequate service and poor room conditions. Guests reported malfunctioning amenities like water supply and TV, with many stating rooms were dirty and improperly maintained. Reception staff were often unhelpful and rude, leading to frustrations over room discrepancies. However, a few found the location appealing and enjoyed the food at the rooftop restaurant. Overall, the experience seems largely negative with a focus on service and cleanliness issues.