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Central Avenue, Nagpur
103 Ratings, 27 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property boasts a prime location in the heart of the city, making it easily accessible for transportation. Guests appreciate the friendly and helpful staff, who deliver good service. Many have mentioned the attached restaurant that offers delicious food, enhancing the overall experience. While cleanliness has been a recurring concern, some guests found the rooms well-maintained and comfortable. Overall, a place with potential for a pleasant stay, especially with its commendable service and amenities.
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Feedback on Unsatisfactory Hotel Stay Experience
My overall experience during the hotel stay was quite disappointing. Firstly, the air conditioner in the room was not working, which made the stay extremely uncomfortable, especiallyI informed in the morning to repaire but when I came back still was not working, the lift facility was not available for our floor, the washroom was not cleaned properly, and basic hygiene standards were not maintained. Such issues significantly impacted the comfort and quality of my stay. I believe these matters need to be addressed urgently to improve the guest experience for future visitors.
Room: Deluxe Room
Good Stay
THANK YOU MYT FOR JUST A PLESANT HOTEL ON YOUR APP.HOTEL ZAM ZAM HAS PROVIDED EXCELLENT SERVICE WITH GOOD AND RESPECTING STAFF.THANK YOU THANK YOU MYT FOR JUST A PLESANT HOTEL ON YOUR APP.HOTEL ZAM ZAM HAS PROVIDED EXCELLENT SERVICE WITH GOOD AND RESPECTING STAFF.THANK YOU
Room: Deluxe Room
Average Stay
Experience was average not that much good not that much bad ok ok
Room: Deluxe Room
My money not refund
Very poor and third class management.Very bad experience.additional money add and different different rules and regulations. My experience is very poor and terrible.
Room: Deluxe Room
NA
Room was near and clean, room service was good enough but I was offered 2 hours pre checking as complimentary ,if room is available. But initially they denied of availability but they told me if I pay 500 extra for pre checking then room is available. So I had to pay extra 500.
Room: Deluxe Room
HOTEL AL ZAM ZAM has replied on Wed May 07 15:40:37 IST 2025
Dear Mr. Nishant Mishra, Thank you for your feedback. We apologize for the confusion regarding the early check-in offer. Your comments are important, and we will work on ensuring clearer communication in the future.
Average Stay
Room is untidy and no in good shape, with torn blanket, unclean room, pillow with blood stains and and appliances that doesn't work. Not worth of the money spend
Room: Deluxe Room
HOTEL AL ZAM ZAM has replied on Mon Feb 10 16:46:09 IST 2025
Dear Mr Satyam Sharma, We sincerely apologize for the condition of the room during your stay. This is certainly not the standard we aim to provide. Your feedback is important, and we will take immediate action to address these issues and improve our services. Thank you for bringing this to our attention.
Terrible Stay
It not that good stay staff was not that good the way of talking was bad and rooms were bad service was also not good over all my experience with al z am z am was worst
Room: Deluxe Triple Room
HOTEL AL ZAM ZAM has replied on Fri Jan 24 17:17:36 IST 2025
Dear Mr Purvanshu Ghodpage, We’re sorry to hear about your disappointing experience. Your feedback regarding staff behavior, room conditions, and service is important to us, and we’ll work on improving to provide a better experience in the future.
Good Stay
Stay was good, but intercom phones were not working. There was an issue with the air conditioning but they changed my room immediately. Good service. Good location for transportation
Room: Deluxe Room
HOTEL AL ZAM ZAM has replied on Thu Jan 09 17:50:48 IST 2025
Dear Mr Tabrez Shaikh, Thank you for your feedback! We're glad you had a good stay and appreciate your understanding regarding the intercom and air conditioning issues. We're pleased to hear our team was quick to assist with the room change. It's great to know you found our location convenient for transportation. We hope to welcome you again soon!
Terrible Stay
Dirty worst rooom i have seen. We were travel-ling from delhi so we dont have any option and we know mm t will not make good deal thats why we didnt complain
Room: Deluxe Room
HOTEL AL ZAM ZAM has replied on Sat Dec 28 17:44:52 IST 2024
Dear Mr Asbin Ashique, We sincerely apologize for the experience you had during your stay. Cleanliness and guest satisfaction are our top priorities, and we regret that we fell short. Your feedback is important, and we will address the issues you raised immediately. We hope to have the opportunity to improve your experience in the future.
Failure of money
Too much dirty hotel telephone connection was not working too much dirty smell cloths are not clean
Room: Deluxe Room
HOTEL AL ZAM ZAM has replied on Sat Dec 28 17:48:27 IST 2024
Dear Mr Santosh Chaudhari, We sincerely apologize for the unpleasant experience you had during your stay. Cleanliness and comfort are our priorities, and we regret that we did not meet your expectations. Your feedback will be addressed with our team to ensure improvements. We hope to provide a better experience in the future.
Cleaning issue
No cleaning maintained in washroom, as well as so many roaches as there.
Room: Deluxe Triple Room
HOTEL AL ZAM ZAM has replied on Sat Dec 28 17:49:43 IST 2024
Dear Mr Aburaiyyan Maniyar, We sincerely apologize for the issues you encountered with cleanliness and the presence of roaches. This is not the standard we aim to provide, and we will take immediate action to address these concerns. We appreciate your feedback and hope to offer a better experience in the future.
Poor Stay
soloWhen you book a hotel, then it's shows flexible check in time and when you check in, you have to wait 3 hours, till 12 pm what is the use of flexible check in time, rooms are also very average not recommended.
Room: Deluxe Room
HOTEL AL ZAM ZAM has replied on Sat Dec 28 17:51:29 IST 2024
Dear Mr Satyam Lambade, We apologize for the inconvenience you experienced with the check-in time and room conditions. We understand your frustration and will work to improve our communication and room availability. Your feedback is valuable, and we hope to provide a better experience in the future.
Nice experience
Good service well maintained rooms with good experince and staff very resposive and hotel very cleaned
Room: Deluxe Room
HOTEL AL ZAM ZAM has replied on Sat Dec 28 17:55:27 IST 2024
Dear Mr Faheem Siddiqui, Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our service, well-maintained rooms, and responsive staff. We look forward to welcoming you back soon!
Poor Stay
businessThe room was very small and the bathroom was completely dirty, i did not like it. The room was very small and the bathroom was completely dirty, i did not like it. I request you all to try to improve it, thanks.
Room: Deluxe Room
HOTEL AL ZAM ZAM has replied on Sat Dec 28 17:56:53 IST 2024
Dear Mr Guddu Shaik, We sincerely apologize for the issues you faced with the room size and bathroom cleanliness. Your feedback is important, and we will take immediate steps to address these concerns. Thank you for bringing this to our attention, and we hope to provide a better experience in the future.
Poor Stay
I've taken the deluxe room but there is nothing that says it is deluxe. 1. Requesting for 500 rs. For early check-in but as per the guidelines and policy complimentary early check in is available for up to 2 hours from the standard check-in time. 2. After explaining the above policy, now madam was saying that there is no room available but then way booking happened i've have raised this concern. 3. Finally, they've given a swipe card for the deluxe room but they sent us to a different floor not sure it is mistake or they really wanted me to suffer by carrying all my luggage to different floor. 4. Now finally when i entered in the deluxe room except bed nothing has been cleaned. 5. Telephone was not working so to contact service staff have to visit personally for to clean the room and to fix the tv.
Room: Deluxe Room
HOTEL AL ZAM ZAM has replied on Sat Dec 28 17:59:57 IST 2024
Dear Mr Mukesh Maurya, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the early check-in policy, room allocation, cleanliness, and maintenance issues is important to us. We will address these concerns with our team to ensure a more seamless experience for future guests. Thank you for bringing these matters to our attention, and we hope to provide a better experience in the future.
Average Stay
Ok. Ok
Room: Deluxe Room
HOTEL AL ZAM ZAM has replied on Wed Nov 27 12:50:03 IST 2024
Dear Mr Vijay Shankar Chipde, Thank you for sharing your feedback. We're sorry to hear that your stay was just average. We value your input and will strive to improve. We hope to have the chance to provide you with a better experience in the future.
Z am z am
Overhaul hotel outstanding. As per show on make my trip nothing is missing, staff to amenities awesome.
Room: Deluxe Room
HOTEL AL ZAM ZAM has replied on Wed Nov 27 13:00:06 IST 2024
Dear Mr Shashikant Wairagade, Thank you for your fantastic review! We're thrilled to hear that everything met your expectations and that you found our staff and amenities awesome. We look forward to welcoming you back for another outstanding stay.
Excellent Stay
businessVery helpful l and kind staff. Good service. Nice and clean accomodations. Highly recommendable hotel.
Room: Deluxe Room
HOTEL AL ZAM ZAM has replied on Wed Nov 27 13:02:37 IST 2024
Dear Mr Mayank Paliwal, Thank you for your wonderful review! We're delighted to hear that you found our staff helpful and kind, and our accommodations nice and clean. Your recommendation means a lot to us. We look forward to welcoming you back soon!
Excellent Stay
businessStaff is awesome. Very friendly! room were very clean and hygine. Food was also awesome and very timely!
Room: Deluxe Room
HOTEL AL ZAM ZAM has replied on Wed Nov 27 13:04:33 IST 2024
Dear Mr Mayank Paliwal, Thank you for your kind review! We're thrilled to hear that you found our staff friendly, the rooms clean and hygienic, and the food awesome and timely. We look forward to welcoming you back soon!
Terrible Stay
We stayed for 3 days but the staff was rude and charged extra for the mattress also in cash where i booked the room already for four members each
Room: Deluxe Room
HOTEL AL ZAM ZAM has replied on Wed Nov 27 13:08:10 IST 2024
Dear Mr Gopala Krishna, Thank you for your feedback. We sincerely apologize for the issues you experienced with our staff and the extra charges. This is not the experience we aim to provide, and we will address this matter with the team. We appreciate your comments and hope to have the opportunity to make it right in the future.
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