it's mentioned food is available in restaurant, however their was no food as the cook had left for his native and no one bothered to inform, we came to know while we were ordering food at 10 pm. There only one person managing the entire resort the manager is available only for some time. Overall experience was poor.
Hill Resort Alibaug has replied on Thu Jan 16 13:26:30 IST 2025
Dear Sanjeev,
We deeply apologize for the inconvenience you faced during your stay. It’s unacceptable that you were not informed about the unavailability of food, and we understand how frustrating that must have been, especially late in the evening. We also regret that the lack of adequate staff impacted your experience. Your feedback is valuable, and we will be addressing these concerns with our team to ensure better communication and more reliable service in the future.
We truly appreciate you bringing this to our attention, and we hope you’ll give us another chance to provide you with a much improved experience.
Best regards,
Hill Resort Alibaug