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Review Of Fortune Park, Vellore - Member ITC Hotels' Group
Katpadi, Vellore | 5 km drive to CMC Hospital
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Excellent
1757 Ratings
Last 10 Customer Ratings (Latest First)
- 3
- 3
- 3
- 4
- 4
- 2
- 5
- 5
- 5
- 4
Review Summary
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Guests appreciate the friendly and helpful staff, particularly highlighting their courteous nature and responsiveness. The property offers clean and well-maintained rooms, along with decent facilities, including a rooftop dining experience praised for its ambiance. Breakfast options receive positive mentions, while the location near VIT adds to its appeal for visitors. Overall, it’s a favorite choice for comfort and service in Vellore.
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Positive first
3.0
Underwhelming and not worth the price
vivek t.business
This was my second time staying at the same property. But it was very underwhelming. The room I got this time was not great. The food was average. I had ordered for room service because it was raining outside, it was very oily. But the reception staff were very polite and nice. That would be my the only plus. Otherwise it really wasn’t really great.
Room: Deluxe Twin
2.0
not comfortable
vinay c.family
While checking out they told us to wait for few minutes so that "they can check if we have left anything of our belongings in the room" and kept telling me stories to delay, before final settling the bill, this was a humiliation for me and my family which i can never forgive ITC group as it happend in front of my wife and child. I am a Project Manager working at an MNC with a decent pay, after this I will make sure I will not chose ITC for my official stay or Private visit.
Room: Deluxe Twin
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Sun Oct 26 13:38:28 IST 2025
Dear Mr. Vinay Chandra, Vanakkam..!! Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly during the check-out process. Please be assured that this does not reflect our usual standards of service. Your comments have been shared with the concerned department to ensure such instances are not repeated. We value your continued trust and hope you will give us another opportunity to serve you better and provide the true ITC hospitality experience. Regards Jagadeesh Front Office Manager
4.0
Good Stay
padmanabhan r.solo
Service is not upto the standard. While check in nobody seen for helping to bring luggage from the vehicle (70 years old).But While check out all came to bring luggage and requested for review. In room bed linens are getting old.
Room: Deluxe Twin
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Sun Oct 19 11:19:42 IST 2025
Dear Mr Padmanabhan Ramalingam, Vanakkam..!! Thank you for taking the time to share your feedback with us. We are delighted to know that you had a good stay and appreciated the services we provide. Your comments regarding the check-in experience and luggage assistance have been noted, and we will address this with our team to ensure a smoother experience in the future. We truly value your patronage and look forward to welcoming you back for an even better experience on your next visit. Regards Jagadeesh Front Office Manager
5.0
Excellent Stay
sai s.solo
very good experience, nice and friendly staff and close to vit college. good amenities, and the food quality was also very high
Room: Deluxe King
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Sun Oct 19 11:21:34 IST 2025
Dear Mr SAI SHRAVAN, Vanakkam..!! Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Jagadeesh Front Office Manager
5.0
Excellent Stay
anil t.couple
rooms are clean and whole hotel is very well maintained and hospitality is top.notch and front desh staff ankita and other girl . both are great in explaining the hotel facilities and patient enough
Room: Deluxe King
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Tue Oct 14 13:40:46 IST 2025
Dear Mr Anil Tammineni, Greetings From Fortune Park Vellore..!! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Fortune Park Vellore. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Vellore, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Vellore and would be delighted to assist you with any requirements. Regards, CKM Khannan General Manager.
5.0
Excellent Stay
raj s.
recently had the pleasure of staying at this hotel, and the experience was truly exceptional across the board. The combination of its prime location, outstanding culinary offerings, and a team of professional staff made for a perfect stay. I would highly recommend this establishment to anyone visiting the area.
Room: Deluxe King
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Sun Oct 12 11:16:34 IST 2025
Dear Mr Raj Samal, Vanakkam..!! Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Jagadeesh Front Office Manager
5.0
Excellent Stay
harini p.family with 1 kid
It was a good hotel to stay with family and the food was excellent Rooms are maintained very clean and the staff are very polite..
Room: Deluxe King
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Sun Oct 12 11:16:59 IST 2025
Dear Ms Harini Priya, Vanakkam..!! Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Jagadeesh Front Office Manager
5.0
Excellent Stay
thiruppathi v.family with 1 kid
Everything is awesome... staff are very courteous. Both the front office and restaurants staff, Ms.Ankita and Ms.Thoi, are very good and made us to feel very comfortable
Room: Deluxe King
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Sun Oct 12 11:21:10 IST 2025
Dear Mr Thiruppathi Vasagan, Vanakkam..!! Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Jagadeesh Front Office Manager
4.0
Good Stay
shomi r.
5
Room: Deluxe King
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Tue Sep 09 00:10:36 IST 2025
Dear Mr Shomi Raman, Greetings From Fortune Park Vellore..!! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Fortune Park Vellore. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Vellore, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Vellore and would be delighted to assist you with any requirements. Regards, Jagadeesh Front Office Manager.
1.0
Terrible Stay
cynthia g.
Rooms were not clean and hygiene, delay in serving the food.
Room: Deluxe Twin
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Fri Aug 29 10:17:39 IST 2025
Dear Mr Cynthia Geetha Dsouza, Vanakkam From Fortune Park Vellore..!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Park Vellore. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Park Vellore, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Jagadeesh Front Office Manager.
4.0
Good Stay
divya s.group
Stay was very good facilities were nice rooms were very clean staff were good to us but pool area was closed may be it was under maintainece overall it was a good stay
Room: Deluxe King
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Sun Aug 24 19:07:55 IST 2025
Dear Divya Sai, Vanakkam..!! Thank you for sharing your feedback and for appreciating our facilities, cleanliness, and staff service. We are glad you had a pleasant stay with us. We regret that the pool area was under maintenance during your visit, and we assure you it will be ready for use on your next stay. We look forward to welcoming you back soon for an even better experience. Regards Jagadeesh Front Office Manager.
4.0
Good place to stay in vellore with neat room and experience staff members
sanjay n.business
The property plus quite good and swimming pool was under maintenance. Room was neat and clear. Food was good.
Room: Deluxe Twin
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Sat Aug 23 19:05:13 IST 2025
Dear Mr Sanjay N, Vanakkam..!! Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Jagadeesh Front Office Manager.
2.0
Stay experience
rakesh b.family with 2 kids
unfortunately the hotel entire floor was booked for some VIP guest. they made us wait till 3pm to check in. did not expect that. later it was informed us to have lunch which was included in the hotel complimentary charges, but later they said us to pay as room was not alloted yet. which we refused. overall not so good.
Room: Deluxe King
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Sat Aug 23 19:06:10 IST 2025
Dear Mr. Rakesh, Vanakkam..!! Thank you for taking the time to share your feedback. We sincerely regret the inconvenience you faced during your check-in experience. We understand how frustrating it must have been to wait, and we apologize for the delay and miscommunication. At our hotel, every guest is equally important to us, and it was never our intention to cause you any discomfort. Your comments have been shared with our team to ensure such situations are handled with more care and clarity in the future. We truly value your patronage and hope you will allow us another opportunity to serve you better on your next visit. Regards Jagadeesh Front Office Manager
5.0
Excellent Stay
ashok k.group
Best thing is the service staff Excellent polite helpful hotel is good for the price
Room: Deluxe Twin
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Sat Aug 23 19:04:48 IST 2025
Dear Mr Ashok Kumar Lakshmanan, Vanakkam..!! Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Jagadeesh Front Office Manager.
5.0
Trip to Vellore
sanjay t.family
Excellent experience. Nothing to worry about slightly late check out. Food is good property location is also good Excellent experience. Nothing to worry about slightly late check out. Food is good property location is also good
Room: Deluxe King
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Sat Aug 23 19:03:24 IST 2025
Dear Mr Sanjay Thakur, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Jagadeesh Front Office Manager.
5.0
Excellent Stay
sreevignesh p.group
Very nice stay and nice service and staff behaviour excellent 👌
Room: Deluxe King
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Sat Aug 23 19:03:07 IST 2025
Dear Mr Sreevignesh, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Jagadeesh Front Office Manager.
4.0
Good comfortable stay. Overall, can be better in few minor aspects.
tapas s.family with 1 kid
Hotel staff were welcoming, and provided good service. Room was comfortable with needed amenities. We were provided the top most floor, which had a great view of the hill ranges surrounding Vellore city. So bonus points for that! Bathroom amenities were decent. Could have been better with softer towels. Hand towels were missing, which was surprising, and had to request for them. Restaurant ambience was good. Food was just okay though (breakfast was good, but dinner wasn't upto the mark). Saturday evening it was overcrowded, maybe because of the additional guests. It required some waiting time to get a table which they set it up outside the restaurant area. The final positive is the location of the hotel. Centrally located near to eat outs, shopping places, and the VIT university.
Room: Deluxe King
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Wed Aug 13 18:42:15 IST 2025
Dear Tapas Sahoo, Vanakkam..!! Thank you for sharing your detailed feedback. We’re delighted to know you enjoyed the warm welcome from our staff, the comfort of your room, and the location with its lovely views. We also appreciate your kind words about our breakfast and amenities. We value your suggestions regarding towel availability, dinner service, and restaurant arrangements. Your comments have been shared with our team so we can make improvements and ensure a better dining experience for all guests. We look forward to welcoming you again and making your next stay even more enjoyable. Regards Jagadeesh Front Office Manager.
5.0
Amazing stay
pattada a.family
Amazing experience, The crew at front office was very polite and enthusiastic. They came to know that we were celebrating our daughter’s Birthday and offered to decorate the room and surprise our daughter. And they didn’t with great pleasure. We were extremely overwhelmed with the service . Special thanks to Miss Shaily in front office and Guna from house keeping. Only issue at this place is they do not have proper car parking and park your car where ever possible in the roadside without any safety or security.
Room: Fortune Club Room
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Wed Aug 13 18:53:49 IST 2025
Dear Mr Pattada Ashwini Nanjapp, Thank you for your wonderful feedback. We’re delighted to know you had an amazing experience and that our team could make your daughter’s birthday celebration special. Your appreciation for Ms. Shaily at the front office and Mr. Guna from housekeeping will surely motivate them. We have noted your concern regarding car parking and are working on improving this for better guest convenience and safety. We look forward to welcoming you and your family again for another memorable stay. Regards Jagadeesh Front Office Manager.
3.0
Average Stay
lijo v.family with 1 kid
Average experience. Room was clean but had multiple issues with delay in in room dining. Room cleaning did not happen till i had to calm them and complaint in evening. Almost one hour delay in in room dining. Also on out third day, found a dead cockroach in the toilet. When u pay 15k per night for suite type room, this is not acceptable and below standards for any luxury hotel esp ITC
Room: Deluxe Suite
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Wed Aug 13 18:55:57 IST 2025
Dear Lijo Varghese, Vanakkam..!! Thank you for sharing your feedback. We sincerely regret the inconvenience you faced during your stay, including the delay in room dining, room cleaning, and the cleanliness issue you mentioned. This is certainly not the standard we strive to maintain, and we apologize for falling short of your expectations. Your comments have been taken very seriously, and we have already addressed them with our housekeeping and service teams to ensure such lapses are not repeated. We hope you will give us another opportunity to serve you better and provide the high-quality experience our guests deserve. Regards Jagadeesh Front Office Manager
5.0
excellent stay
dr d.family
Very Pleasant and a memorable stay 🎉 From check-in to check-out everything was perfect 👍🏻 Very friendly and polite staff 🎉 Food was yummy 😋 overall would definitely recommend Very Pleasant and memorable stay 🎉 Friendly and polite staff 🎊 food was excellent 👌🏻 The property is very nicely maintained and the location is very much accessible 👍🏼 overall would definitely recommend 🎊 worth it staying !!!
Room: Deluxe King
Fortune Park, Vellore - Member ITC Hotels' Group has replied on Wed Aug 13 19:06:40 IST 2025
Dear Dr Dhilip, Thank you for your wonderful feedback. We’re delighted to know you had a very pleasant and memorable stay, and that you enjoyed our food, hospitality, and location. Your kind words about our friendly and polite staff mean a lot to us and will be shared with the team. We truly appreciate your recommendation and look forward to welcoming you back for another perfect stay. Regards Jagadeesh Front Office Manager
